SERVICE TECHNICIAN (DISHMACHINE)

BiRite Foodservice; California; On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

HSA & FSA

Employee Assistance Program (EAP)

401(k) with employer matching

Paid Time Off (PTO)

Paid Holidays

Anniversary Bonus

Life and AD&D Insurance

Profit Sharing

Job summary

BiRite Foodservice Distributors is hiring a Service Technician (Dishmachine) to install, inspect, and service warewashing equipment across the Bay Area and Sacramento. You'll perform preventive maintenance, diagnose issues, and coordinate with customers to ensure reliable operation.

Role requires a CA driver’s license, a clean DMV record, and strong mechanical, problem-solving, and communication skills. Expect on-call shifts, 4x10 schedule, and safety-compliant operations.

Qualifications

• Valid California Driver’s License is required.
• Clean DMV record is required and must provide a 5-year DMV record.
• High level of customer service.
• Good listening skills, verbal communication and ability to follow manager instructions.
• Ability to work as a team, independently and manage time effectively.
• Mechanically inclined with strong problem solving and attention to detail.
• Must be 18 years of age or older.

Responsibilities

• Installation and setup of dish and/or glass washers per specs.
• Preventive maintenance and emergency calls to prevent breakdowns.
• Troubleshoot and repair warewashing machines for mechanical/electrical/plumbing issues.
• Interact with customers professionally and address concerns.
• Document service activities and prepare detailed service reports.
• Adhere to safety protocols and regulatory standards.
• Provide on-call service outside regular hours and remote/on-site support.
• Drive a company van to job sites.

Skills

Customer service

Verbal communication

Listening skills

Teamwork

Time management

Mechanical aptitude

Problem solving

Attention to detail

18+ age

Follow manager instructions

Job description

Service Technician (Dishmachine)

BiRite Foodservice Distributors is a third generation, family-owned company that offers you a Complete Foodservice Solution. We offer unsurpassed service to all areas of foodservice throughout the greater Bay Area and Sacramento. Since 1966 we have focused on being the best foodservice partner in the Bay Area. We remain committed to serving our community with quality products, timely deliveries, and competitive pricing.

Major Duties and Responsibilities:

• Installation and Setup: Install and set up dish and/or glass washing machines according to manufacturer specifications and industry standards.
• Preventive Maintenance & Emergency Calls: Perform routine inspections, including calibration and preventive maintenance on warewashing machines to identify potential issues and prevent breakdowns.
• Troubleshooting and Repairs: Diagnose and troubleshoot problems with warewashing machines, including mechanical, electrical, and plumbing issues. Repair or replace faulty components, such as pumps, motors, valves, sensors, and control panels.
• Customer Service: Interact with customers in a professional and courteous manner. Respond promptly to service requests and address customer concerns.
• Documentation and Reporting: Maintain accurate records of service activities, including installation, maintenance, repairs, and customer interactions. Prepare service reports, documenting findings, recommendations, and actions taken.
• Safety and Compliance: Adhere to safety protocols and guidelines while working on warewashing equipment, ensuring personal safety and the safety of others. Comply with relevant regulations, codes, and standards governing the installation and maintenance of warewashing equipment.
• On-Call Service: Provide on-call service to address urgent maintenance and repair needs outside regular working hours. Respond promptly to emergency service calls and troubleshoot issues remotely or on-site.
• Drive a van owned by the Company.

Qualifications & Requirements:

• Valid California Driver’s License is required.
• Clean DMV record is required and must be able to submit a current 5-year DMV Driver's Record.
• High level of customer service.
• Must have good listening skills, verbal communication skills and follow Manager instructions.
• Must be able to work as a team, independently and manage time effectively.
• Mechanically inclined with great problem solving skills and attention to detail.
• Must be 18 years of age or older.

Physical Requirements:

• Must be able to lift/move up to 50 lbs.
• Prolonged periods of standing and walking.
• Must be visually able to inspect machines.
• Must be able to work in tight spaces.
• Ability to reach, bend, stoop, squat, turn/twist body, push and/or pull, stand, kneel and walk.

Working Conditions:

• This is a customer facing role - ensure great customer service from warehouse to front door.
• Must be able to safely drive in adverse weather conditions.
• Will work in close proximity to others.
• Often exposed to hot and cold temperatures, such as when working near ovens or freezers.
• Often work in a noisy and distracting environment.

Salary Range:

$30.00 - $35.00 DOE

Schedule: 4x10 schedule (specific days determined by current roster schedule)

*on-call weekends only and rotational. Overtime is required*

Work hours and schedules are subject to change based on operational needs. Overtime may be required, and all overtime compensation will be provided in accordance with applicable California law.

Benefits:

• Health, Dental, and Vision Insurance (after completion of 60-day introductory period)
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching (after 6 months of continuous service)
• Paid Time Off (PTO) and Paid Holidays
• Employee Anniversary Bonus (5-year increments)
• Employer-Paid Basic Life and Basic AD&D Insurance
• Voluntary Life and AD&D Insurance Benefits
• Profit Sharing (after 1 year of continuous service)

BiRite is an Equal Opportunity Employer