Service Technician Delivery Driver

Mike's Factory Direct; Westport (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Sick days

Professional training

Commissions and bonuses

Job summary

Mike's Factory Direct in Westport, CT is seeking a full-time Service and Delivery professional to service and deliver hot tubs to our customer base across CT and surrounding areas. The role requires heavy lifting, a valid driver’s license, and the ability to work independently in a fast-paced environment.

Ideal candidates are mechanically inclined, with forklift/trailer experience being a plus; training is available.

Qualifications

• Ability to lift well over 100 pounds and pass pre-employment screening.
• Experience with forklift, warehouse, trailer driving or spa knowledge is a plus, willing to train.

Responsibilities

• Service and deliver hot tubs, furniture, and cabinetry.
• Keep the warehouse neat and organized.
• Heavy lifting and safe handling of merchandise.
• Interact with customers professionally and in stressful situations.
• Make good decisions with minimal supervision.

Skills

Heavy lifting

Customer service

Self-motivated

Mechanically inclined

Tools

Forklift

Trailer driving

Job description

Small business located in Fairfield County seeking a full time Service and Delivery professional for its Westport office location to service and deliver hot tubs to our customer base all over CT and surrounding areas. We are a local retailer that was established in 1999 looking for a strong, self-motivated individual to join our service/delivery/warehouse team. The ideal candidate is mechanically inclined and must have the ability to lift well over 100 pounds. Previous forklift, warehouse, trailer driving, or spa knowledge are a plus; however, willing to train the right individual (strong references needed for consideration). The candidate MUST be at least 21 years old with a clean driving record to apply. Also, must pass a pre-employment screening and background check.

Position Description:

Position will be responsible for servicing and delivering hot tubs, furniture, & cabinetry. The service and delivery professional is an ambitious individual that can work independently in an exciting and fast paced environment.

Responsibilities include:

• Keeping the warehouse neat, clean and organized is imperative
• Heavy lifting/loading/dolling with safety being important at all times
• Multitask in a customer focused, fast paced environment
• Interact with customers in a courteous and professional manor, even in stressful situations
• Consistently make good decisions with minimal supervision

Knowledge and Experience:

• Ability to inspect, wrap, pack and load merchandise properly for delivery
• Familiarity with Hot Tub or Pool Industry, including water chemistry
• Must have valid driver’s license and clean driving record
• Mechanically inclined

Key Competencies and Critical Skills:

• Passionate about design and going the extra mile to make our clients happy and exceed their expectations
• Ability to work independently with minimal supervision
• Self-motivated and self-directed individual with a focus on results and problem solving with strong decision-making skills
• Attention to detail and follow-up, organizational skills, and ability to multi-task
• Excellent presentation and communication/people skills – superior interpersonal, written, and verbal communication skills
• Dedicated, conscientious worker with a positive, “can do” attitude to create a friendly environment for clients and co-workers
• Willing to give and receive constructive feedback and find ways to improve processes and procedures

The following critical skills are key to success in our small business:
Customer Focused: Passionate drive to delight our customers and offer solutions that deliver on their expectations
Critical Thinking: Thoughtful process of analyzing and problem solving to reach a well-reasoned solution
Team Mentality: Partnering effectively to drive and execute on our common goals
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage

Other Information:

• Work hours are Monday – Friday with occasional weekends
• Compensation commensurate with experience (salary plus commissions and bonuses)
• Health benefits, paid vacation and sick days
• Extensive professional training and development
• Reference checks and background screening are required for all candidates