Service-Technician (Class: B)

Tri-State International Trucks; Troy (TN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account

Life insurance

Disability insurance

401(k) with company match

Paid time off

Paid training

Culture & team environment

Career opportunities

Job summary

Ascendance Truck Centers is seeking an experienced, full-time Service Technician to service commercial trucks and equipment. You will perform cleaning, maintenance, inspections, disassembly/assembly, and report writing with manuals guidance.

A minimum of three years of fleet or dealership experience is required, with ASE certification and CDL preferred. You will join a team that emphasizes exceptional customer service, safety, and ongoing professional growth, while offering comprehensive

Qualifications

• Minimum 3+ years of fleet or dealership experience.
• Strong customer service and communication skills.
• Solid mechanical aptitude and troubleshooting abilities.

Responsibilities

• Provide technical service to vehicles and equipment.
• Read job orders and inspect vehicles to determine malfunctions and plan work procedures.
• Follow checklists to ensure all critical parts are examined.
• Examine guards, bolts, and safety devices and adjust as needed.
• Test-drive vehicles to ensure smooth operation.
• Attend training and stay updated with factory bulletins.
• Build positive relationships with customers to boost satisfaction.

Skills

Fleet/dealership experience

Customer service

Mechanical aptitude

Education

High school diploma or equivalent

ASE certification preferred

CDL preferred

Job description

Ascendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

What We Offer

• Health / Dental / Vision Insurance
• Health Savings Account
• Life, Accident, and Disability Insurance
• 401(k) with company match
• Paid Time Off
• Paid Training
• Great Culture & Team Environment
• Long Term Career Opportunities

Overview

Ascendance is looking for an experienced, full-time Service Technician. This role is responsible for providing service to our customers while maintaining exceptional customer service. Duties can include cleaning, maintenance, visual inspection, and removal of parts and attachments. Installation with the help of proper manuals, report writing, disassembly, assembly, parts reuse evaluation, and reconditioning. The successful team member has at least three years of fleet, dealership, and/or technical school experience.

Responsibilities

• Provide technical service to vehicles and equipment
• Read job order, observe and listen to vehicle in operation to determine malfunction and plan work procedures
• Follow checklists to ensure that all critical parts are examined
• Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed
• Test-drive vehicles to ensure that they run smoothly
• Tag all warranty parts and returns to warranty clerk
• Attend training classes and keep abreast of factory technical bulletins
• Develop and maintain positive relationships with customers to increase overall customer satisfaction

Basic Qualifications

• 3+ years fleet or dealership experience

Licenses/Education/Training

• High school diploma or equivalent is required
• ASE certification preferred
• CDL preferred

Equal Employment Opportunity Statement

Ascendance Truck Centers is an equal opportunity employer. We value diversity and do not make any discrimination based upon race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our team is made up of individuals from different backgrounds and perspectives, who share a genuine commitment to diversity, inclusivity, and respect for each other.

Disclaimer

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as: growth, work load, changes in personnel, technological developments, etc.)