Service Technician - Class A

Midwest Peterbilt Group; Ankeny (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Matching

Paid Holidays

Job summary

Midwest Peterbilt Group in Ankeny, IA is seeking a Class A Service Technician to perform advanced diagnostics, repair, and overhaul of heavy-duty trucks with minimal supervision. This role serves as a technical leader within the Service Department and supports the training of Class B, C, and Intern technicians.

Responsibilities include diagnosing complex issues, completing high-quality repairs, documenting all work, and mentoring junior technicians while upholding safety and shop efficiency

Qualifications

• High school diploma or GED required.
• 2+ years of heavy-duty truck repair experience.
• Intermediate computer skills including diagnostic software and service systems.
• OEM and ASE certifications preferred.
• CDL preferred but not required.
• Ability to mentor and assist less experienced technicians.

Responsibilities

• Diagnostics and Repair: Perform advanced diagnostics on engines, electrical systems, fuel systems, emissions systems, and drivetrains; identify root causes and complete repairs.
• Technical Leadership and Support: Assist in training and mentoring Class B, C, and Intern technicians; provide guidance on complex diagnostics.
• Work Management and Documentation: Document all diagnostics, repairs, and labor; follow work orders, track parts, communicate status to service advisors.
• Safety and Compliance: Follow safety policies, OSHA requirements, and shop procedures; maintain a clean, organized, and safe work area.

Skills

Advanced diagnostics

Electrical troubleshooting

Independent work

Mentoring & training

Documentation

Communication

Time management

Safety awareness

Education

High school diploma or GED

Diesel technology degree

Tools

Diagnostic software

Diagnostic tools

Gauges & electronic testing equipment

Job description

The Service Technician- Class A performs advanced diagnostics, repair, and overhaul of heavy-duty trucks and related equipment with minimal supervision. This position services as a technical leader within the Service Department, assisting in the training and development of Class B, Class C, and Intern technicians. The Class A Technician is responsible for accurately diagnosing complex issues, completing high-quality repairs, and supporting overall shop productivity and customer uptime.The \"Major Duties and Responsibilities\" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.Major Duties and ResponsibilitiesDiagnostics and RepairPerform advanced diagnostics on engines, electrical systems, fuel systems, emissions systems, and drivetrainsIdentify root causes of complex mechanical and electrical issues and complete repairsDisassemble, inspect, and rebuild components using appropriate tools and measuring devicesPerform inspections of critical systems including brakes, steering, fuel, and suspensionTest repaired systems and components to verify proper operationTechnical Leadership and SupportAssist in training and mentoring Class B, Class C, and Intern techniciansProvide guidance and support on complex diagnostic and repair issuesInspect work in process and assist with quality control when neededCollaborate with team members to improve shop efficiency and effectivenessSupport a positive and productive team environmentWork Management and DocumentationAccurately document all diagnostics, repairs, and labor performed (\"story writing\").Follow Company procedures for work orders, time tracking, and parts usageCommunicate repair status and additional needs to service advisors or managementMaintain productivity standards while ensuring quality workmanshipKeep work area clean, organized, and properly maintainedSafety and ComplianceFollow all safety policies, procedures, and OSHA requirementsProperly use and maintain tools, equipment, and personal protective equipmentMaintain awareness of environmental and safety hazards in the shopParticipate in required training and certification programsEnsure all work is performed in compliance with Company and regulatory standardsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The knowledge, skills, and abilities listed below are representative of those required. This position involves hands-on work in a shop environment, including frequent use of tools, equipment, and machinery. Employees are required to stand, walk, bend, lift, and work in various conditions, including exposure to noise, fumes, and moving mechanical parts. Lifting up to 50-100 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EducationHigh school diploma or GED requiredTechnical or diesel technology degree preferred2+ years of experience in heavy-duty truck repair requiredIntermediate computer skills required, including diagnostic software and service systemsSkills RequiredAdvanced diagnostic and troubleshooting skills across mechanical and electrical systemsStrong understanding of heavy-duty truck systems including engine, fuel, electrical, brake, and emissions systemsAbility to work independently with minimal supervisionStrong problem-solving and critical thinking skillsAbility to mentor and assist less experienced techniciansEffective written and verbal communication skills, including accurate repair documentation (\"story writing\")Ability to use diagnostic tools, gauges, and electronic testing equipmentStrong attention to detail and commitment to quality workmanshipAbility to prioritize work and manage time efficientlyStrong safety awareness and adherence to shop proceduresCertificates, Licenses, and RegistrationsCDL preferred but not required. With a valid CDL, must be able to meet Company insurability requirementsOEM and ASE certifications preferredTravelOccasional travel to other Company locations or trainings may be requiredMidwest Peterbilt Group BenefitsHealth, Dental, and Vision InsuranceFlex Spending Accounts (FSA)401(k) with Employer MatchingPaid Holidays and PTOTool InsuranceLife InsuranceHospital and Critical Care PlansShort and Long-term disability programsIDShield and LegalShield ServicesAdditional Job Board InformationMidwest Peterbilt Group is an equal opportunity employerAll applicants will be considered for employment without attention to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable lawsCompany InformationFounded in 1954, Sioux City Truck Sales, Inc. has grown from a small Diamond-T Truck dealership into the exclusive Midwest Peterbilt Group (MPG), a network of Peterbilt truck dealerships across Iowa and Nebraska with locations in Sioux City, Des Moines, Council Bluffs, Norfolk, Lincoln, Omaha, and O'Neill. We offer premium trucks, parts, and service as well as wreck repairs and restoration services through MPG Collision Centers, Inc. (MPG CCI). And, we provide educational opportunities through the Midwest Diesel Tech Academy (MDTA).