Service Technician Cinnamon Tree Albuquerque

NEW EARTH RESIDENTIAL LLC; Albuquerque (NM); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

401k benefits

Rent discount 30%

Mentor program

Bonuses

PTO accruals starting at 15 days

Job summary

NEW EARTH RESIDENTIAL LLC is seeking a Service Technician to support community operations. This non-exempt, hourly position reports to the Service Supervisor and Community Manager, with full-time hours and potential weekend and after-hours responsibilities.

You will perform general maintenance in common areas, assist with inspections, manage inventory, and provide courteous resident service. HVAC/R certification is preferred, and proficiency with Outlook, Excel, and Word is helpful for

Qualifications

• High school diploma or equivalent required, HVAC/R certification preferred.
• Ability to follow detailed oral and written instructions.
• Proven leader with strong customer service orientation.
• Self-motivated, able to manage time and priorities.
• Resourceful problem solver in a dynamic environment.
• Excellent verbal and written communication; English proficiency required; bilingual candidates encouraged.
• Inventory tracking and basic record-keeping skills.
• Physically able to lift up to 50 lbs. and work outdoors.
• Available for nights/weekends as needed.
• Detail-oriented with commitment to maintaining communities.

Responsibilities

• Provide general maintenance in common areas.
• On-call responsibilities as needed.
• Complete service requests in occupied apartments per standards.
• Oversee maintenance tasks to support resident satisfaction and occupancy goals.
• Participate in preventive maintenance programs and repair mechanical systems.
• Maintain cleanliness of grounds and common areas.
• Follow safety protocols and deliver courteous, 5-star resident service.

Skills

Customer service

Time management

Communication

Team player

Problem solving

Inventory tracking

Bilingual (encouraged)

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Internet applications

Job description

Position: Service Technician

Category: Non-Exempt (Hourly)

Supervisor: Community Manager & Service Supervisor

Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).

Physical Demands: Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing. Visual acuity to operate hand tools. Subject to weather.

Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens.

At New Earth Residential we believe in the power of community

Highlighted Employee Benefits

• Offering mentor program for onsite assistance


• Compensation package including monthly and quarterly bonuses


• Health, vision, dental and life insurance


• 401k benefits


• 30% rent discount


• Biannual team celebrations


• PTO accurals starting at 15 days a year


• Virtual and on-site trainings monthly

General Summary of Associate Responsibility

• To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Service Supervisor & Community Manager.

Preferred Knowledge / Experience / Ability

• High school diploma or equivalent required, along with a strong foundation in business principles.


• HVAC/R certification (HVAC & Refrigeration) is preferred.


• Ability to accurately follow detailed oral and written instructions.


• Proven leader committed to delivering exceptional customer service.


• Self-motivated individual with the ability to set priorities, manage time effectively, and achieve assigned goals.


• Resourceful problem solver capable of addressing unexpected challenges and adapting to changing priorities in a dynamic environment.


• Collaborative team player with excellent verbal and written communication skills, strong organizational abilities, and the capacity to work effectively with on-site staff, residents, supervisors, corporate associates, and vendors.


• Proficient in English; bilingual candidates are highly encouraged to apply.


• Skilled in tracking and managing inventory of materials and parts.


• Physically able to lift up to 50 lbs. and handle chemicals safely.


• Available for emergency calls during nights and weekends as needed.


• Detail-oriented with a strong commitment to assessing and maintaining community common areas and amenities.


• Proficient in Outlook, Excel, Word, and various internet applications.

Responsibilities

Residential Standards

• Provides support by performing general maintenance duties in common areas.


• Available for "on-call" responsibilities as needed.


• Ensures the independent and timely completion of service requests in occupied apartments, in line with established company and property standards.


• Oversees all aspects of property maintenance, prioritizing resident satisfaction and contributing to occupancy goals.


• Actively participates in preventive maintenance programs and manages the ongoing repair of all mechanical systems to preserve the property's value.


• Maintains cleanliness of grounds and common areas at all times.


• Takes on additional related duties and responsibilities as assigned.


• Adheres to all safety protocols while completing tasks.


• Provides courteous and friendly service to residents, ensuring a 5-star experience.

Community Inspections and Quality Assurance Review

• Assist and report on inspections and quality assurance review results.

I acknowledge that I can perform the essential functions listed above for the Service Technician position without any accommodations.

Welcome aboard! We're thrilled to introduce you to the Urban Village Program, where everyone plays a pivotal role in nurturing vibrant and sustainable communities.

Who are we?

Urban Village is a unique platform that allows the residents to connect, engage, and socialize.

What makes us different?

Residents benefit from our premier social impact program at no additional cost. Residents engage with the program through events and activities, partnerships with meaningful third-party resources, community-based leadership opportunities, and placemaking.

Here's what you’ll be up to:

• Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community. Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.


• Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment. Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together.


• Forge connections with vendors and potential partners, establishing communication channels to support our community's needs. Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.


• Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles. Guide interested residents through the sign-up process, nurturing the next generation of community leaders.

Your dedication to these responsibilities will be instrumental in driving the success and longevity of The Urban Village Program. Get ready to make a meaningful impact and join us on this exciting journey! Learn more about our program here.