Service Technician - BikeSource - Charlotte, NC

Specialized Bicycle Components; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health care

Dental

Vision

401(k) with match

Paid parental leave

Employee discounts

Job summary

A leading bicycle retailer in Charlotte, North Carolina, is seeking a Service Technician to connect with riders and provide outstanding service through technical expertise. The candidate will assist customers in product selection, maintain store standards, and ensure high satisfaction levels. A passion for cycling, strong communication skills, and the ability to handle physical tasks are essential. The position offers a comprehensive benefits package, including health insurance and employee discounts.

Qualifications

• Excellent communication skills to interact effectively with riders and team members.
• Passion for cycling and knowledge about the Specialized brand.
• Ability to handle physical tasks including lifting heavy items (50 lbs or more).

Responsibilities

• Act as brand liaison to encourage retail through technical expertise.
• Assist customers with product/service selection and provide outstanding service.
• Maintain cleanliness and proper intake of service work in the store.

Skills

Communication

Customer Service

Technical Expertise

Passion for Cycling

Tools

Lightspeed POS

Job description

Overview

In this role, a Service Technician is the front line and point person for our brand to the rider and helps drive successful, profitable retail by applying technical expertise to create outstanding in-store brand experiences. The Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. The Technician collaborates with staff and local riders as a host, mentor, brand advocate, and technical service expert, providing exceptional rider service and aiding in achieving sales and profitability goals.

Job Summary – The Service Technician acts as the primary brand liaison to riders, encouraging successful retail through technical expertise and memorable in-store experiences.

How You’ll Make a Difference

• Meeting and making a connection with riders, asking qualifying questions and listening to riders’ needs, then giving options and advice on meeting those needs from a pre-set service menu or tune-ups and a la carte service.
• Speak authoritatively on technical matters related to our bicycles; be the expert.
• Assist customers in an enthusiastic and courteous manner; provide outstanding customer service.
• Ensure proper intake of service work and set and exceed rider expectations, including correctly filling out service work orders and scheduling an appropriate number of repairs.
• Advise and assist customers with product/service selection without bias.
• Develop and maintain knowledge of all merchandise to effectively assist customers with accurate information; stay current as new product lines are introduced.
• Assist with bike sales with technical consulting and other bike floor duties as needed.
• Deliver best-in-class rider service to ensure ongoing service and high rider satisfaction.
• Maintain general cleanliness standards at store opening, throughout the day, and at close of business; light janitorial duties as needed.
• Proficiency in Lightspeed point of sale systems and store websites.
• Regular, dependable attendance and punctuality.

What You Need To Win

• Passion for cycling and the Specialized brand.
• Excellent communication with the ability to effectively interact with riders and team members.
• Must be able to work as business dictates, including weekends.
• Ability to stand for extended periods; occasionally walking, kneeling, or reaching.
• Able to lift at least 50 lbs. or more and use proper lifting techniques.

Tell Me More

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company-sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits if applicable in state
• Family & Friends Discount

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We are committed to building a diverse and inclusive workforce where all people thrive and encourage everyone to apply to our job postings. See what we are up to on LinkedIn, Instagram, and our #DogsofSpecialized.