Service Technician - Automation

Baker Group; Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

Baker Group is seeking a Service Technician‑Automation in Des Moines, Iowa, to support and troubleshoot Building Automation Systems (BAS). This role requires strong technical skills, knowledge of HVAC systems, and the ability to work under various environmental conditions. Candidates should have a 2-year degree in Electronics or relevant experience, and excellent customer service and communication skills.

Responsibilities include technical support, software upgrades, and assisting clients during project completion. Baker Group values a diverse workforce and is an Equal Opportunity Employer.

Qualifications

• Experience with HVAC & DDC systems preferred.
• Strong computer and technical skills.
• Ability to work in various environmental conditions.

Responsibilities

• Provide technical support on Building IT and Baker Group products.
• Diagnose and repair software and DDC issues.
• Create programming for automation systems.

Skills

Technical support and troubleshooting

HVAC & DDC systems knowledge

Excellent customer service skills

Communication skills

Education

2-year degree in Electronics or Computer Programming

Tools

Laptop PC

Electronic Multimeter

Specialized Calibration Equipment

Hand tools/Light power tools

Job description

Purpose

The Service Technician‑Automation is responsible for supporting onsite or remote troubleshooting of existing Building Automation Systems (BAS), performing preventative software maintenance, and completing upgrade/retrofit projects. Roles and responsibilities align with Baker Group’s strategic goals, including maintaining and growing the “Client for Life” concept for existing and new clients. Performs related work as required.

Essential Functions and Responsibilities

• Provide day‑to‑day technical support and troubleshooting and deliver integrated solutions on Building IT by Baker Group products and various other control products and technical integration (integrations to 3rd part systems) to operations
• Actively participate in technician training
• Present updated technical support to field technicians on company products
• Deploy software upgrades and manage licensing
• Diagnose and repair software issues on client sites
• Diagnose and repair DDC issues with controllers, sensors, actuators, VFDs, relays, pneumatics, etc.
• Work with other technicians to develop and share technical solutions
• Review new technical documentation and provide communications and training from other field technicians
• Maintain technical expertise on all new products, tools, and integration through continuing education initiatives
• Attend project turnover meetings with Project Manager to gain knowledge of estimate and project scope
• Create automation system database and job‑related programming for computer‑based building or industrial control systems
• Establish special calibration instructions on selected equipment
• Perform creation of system graphics and DDC systems graphics
• Troubleshoot possible issues including identifying and debugging software, electrical or pneumatic and installation problems
• Organize and maintain control submittal project redlines; turn over to design engineer for as‑built creation at project end
• Assist in and/or provide on‑site assistance with programming, start‑up, checkout, commissioning, and validation processes
• Participate in job site final walk‑through on assigned jobs, complete all job closeout documentation and provide training to clients
• Act as technical resource to existing clients and field employees as needed
• Coordinate work with subcontractors and Project Manager

Minimum Education & Experience Required to Perform Essential Functions

• Experience with HVAC & DDC systems preferred
• 2‑year degree in Electronics or Computer Programming or relevant years of experience with HVAC or Industrial Controls

Mental and Physical Competencies Required to Perform Essential Functions

• Excellent computer skills
• Customer service and communication skills

Environmental Adaptability

• Exposure to weather, heat, cold
• Wet and/or humid
• Vibration
• Work at Heights, in a confined space or in a trench
• Exposure to dust/fumes
• Noise intensity – Loud
• Proximity to moving mechanical parts
• Exposure to electrical shock
• Exposure to toxic/caustic chemicals

Equipment/Tools

• Laptop PC
• Electronic Multimeter
• Specialized Calibration Equipment
• Decade Box
• Ladders
• Hand tools/Light power tools

Equal Opportunity Employer Statement

Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.