Service Technician - Appliances

Shelby American, Inc.; Wisconsin; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Job summary

A leading service provider is looking for a Service Technician - Appliance to join their team in Wisconsin, responsible for diagnosing, repairing, and installing appliances in residential and commercial settings. The ideal candidate will have a high school diploma and at least 2 years of repair experience, demonstrating excellent customer service skills. This role requires travel to various job sites and will involve working in diverse environments. Competitive benefits package included.

Qualifications

• Minimum 2 years of appliance repair experience; 5 years preferred.
• Excellent customer service skills required.
• Valid driver's license needed.
• Valid driver’s license with an acceptable motor vehicle record at time of hire and throughout employment.
• Ability to communicate clearly and effectively with customers, team members, and management to complete service requests, provide updates, and maintain accurate documentation.
• Basic math skills required to take measurements, calculate fractions and percentages, and perform standard unit conversions related to job tasks.

Responsibilities

• Diagnosing, repairing, and installing appliances at customer locations.
• Communicating service updates to customers.
• Completing accurate service documentation.
• Deliver high-quality customer service while completing repairs.
• Communicate with management regarding technical support needs and parts requests.
• Complete accurate service documentation, including time worked, repairs performed, and applicable appliance details (model and serial number).
• Safely lift and move appliances and related equipment as needed to complete repairs.
• Support warehouse inventory efforts to ensure parts availability.
• Assist with appliance delivery and installation as needed.
• Follow all company safety policies and procedures.

Skills

Repair experience

Customer service

Microsoft Office

Effective communication

Basic math skills

Valid driver’s license

Education

High school diploma or equivalent

Job description

Company Overview

Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

Job Summary

The Service Technician - Appliance at Nonn’s Flooring LLC is responsible for diagnosing, repairing, and installing appliances in both residential and commercial settings. Delivers high-quality customer service while managing daily service routes, communicating with customers, and completing accurate service documentation. Supports warehouse operations and team needs as required in a fast-paced, field-based environment.

Essential Duties and Responsibilities

• Travel to residential and commercial customer locations to diagnose, repair, and service appliances, including units both in and out of warranty.
• Review daily service orders and plan routes based on efficiency and customer needs.
• Communicate with customers regarding scheduling, arrival times, and any service updates or changes.
• Deliver high-quality customer service while completing repairs.
• Communicate with management regarding technical support needs and parts requests.
• Complete accurate service documentation, including time worked, repairs performed, and applicable appliance details (model and serial number).
• Safely lift and move appliances and related equipment as needed to complete repairs.
• Support warehouse inventory efforts to ensure parts availability.
• Assist with appliance delivery and installation as needed.
• Follow all company safety policies and procedures.
• Perform other duties as assigned.

Education, Experience & Qualifications

Required Qualifications:

• High school diploma, GED, or equivalent.
• 2+ years of repair experience related to the position; 5+ years preferred.
• Experience in customer service and/or supporting project teams.
• Experience using Microsoft Office applications.
• Valid driver’s license with an acceptable motor vehicle record at time of hire and throughout employment.
• Ability to communicate clearly and effectively with customers, team members, and management to complete service requests, provide updates, and maintain accurate documentation.
• Basic math skills required to take measurements, calculate fractions and percentages, and perform standard unit conversions related to job tasks.

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Stationary Position: Ability to remain in a stationary position (sitting or standing) for extended periods throughout the workday.
• Mobility: Frequently required to move between warehouse areas and customer locations, including residential and commercial job sites.
• Lifting/Carrying: Frequently lifts and/or moves items weighing up to 50 pounds.
• Positioning: May be required to position oneself to perform repairs and installations, including bending, stooping, kneeling, crouching, or working in confined spaces.
• Manual Dexterity: Frequently operates tools, equipment, and standard office and warehouse technology.
• Communication: Ability to communicate and exchange accurate information with customers, team members, and management in a variety of environments.

Work Environment

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Warehouse/Facility: Regularly works in a warehouse environment that may not be climate-controlled and may include exposure to noise, equipment, and moving materials.
• Job Site/Field: Frequent travel to residential and commercial job sites with exposure to outdoor weather conditions and varying work environments.
• Travel: Frequent local travel required to customer locations, including driving in various weather and road conditions

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [e-mail]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.