Service Technician 1 Trainee

Summit Utilities, Inc.; Little Rock (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Summit Utilities, Inc. in Little Rock, AR is seeking a Service Technician 1 Trainee (SGL3) to join our field operations team. No prior experience is required; a high school diploma or GED is the minimum.

You will learn to install, repair, and maintain natural gas distribution facilities, handle customer requests, document work orders, respond to emergencies, and work safely both independently and in teams. You must possess a valid driver's license and commit to safety standards.

Qualifications

• No previous experience needed.
• Requires a high school diploma or GED.
• Title will change to Service Technician 1 after prerequisites are completed and sign-off.

Responsibilities

• Initiates gas service, performs leak investigations and makes repairs.
• Completes work order system documentation.
• Serves as First Responder in emergency situations.
• Performs other duties as assigned.

Skills

Customer service

Communication

Teamwork

Mechanical aptitude

Safety awareness

Education

High school diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019-2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022-2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026).

Summit is a growing natural gas utility that’s committed to delivering reliable energy to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity for a Service Technician 1 Trainee (SGL3) based in Little Rock, AR!

POSITION SUMMARY

Performs company field operations including manual labor and other duties necessary to accomplish the installation, repair, and maintenance of natural gas distribution facilities. Handles customer requests and represents the Company in the community.

PRIMARY DUTIES AND RESPONSIBILITIES

• Initiates gas service, performs leak investigations and makes repairs.
• Completes work order system documentation.
• Serves as First Responder in emergency situations.
• Performs other duties as assigned.

EDUCATION AND WORK EXPERIENCE

• No previous experience needed.
• Requires a high school diploma or GED.
• Title will change to Service Technician 1 when all prerequisites are completed for the position. This includes completion of all occupational qualifications along with supervisory sign-off.

KNOWLEDGE, SKILLS, ABILITIES

• Proficient using personal computers and software including MS Word, Excel and Outlook
• Possess a valid state driver's license and present and maintain a good driving record and to operate company vehicles safely and in compliance with applicable laws and company policies
• Gain and apply knowledge of industry and company safety standards and regulations
• Demonstrate an aptitude for basic mechanical tasks and capable of using proper tools for any given job including: installing and reading pressure gauges, voltage meters, pipe locators, repair service lines, bar test and classifying underground leaks; monitoring and adjusting gas system pressure
• Respond to customers with courtesy and knowledge, in person and by telephone, applying good judgment and customer service skills
• Possess effective oral and written communication skills
• Manage multiple tasks, projects or activities through completion
• Adapt quickly and respond well to changing priorities
• Work well independently and in a team-based environment to accomplish assignments and achieve objectives
• Commit to compliance with applicable laws and regulations and other Company policies and procedures and do so consistently. Complete all required training courses in a timely manner
• Adhere to the Company’s values and business practices and do both consistently

The position is covered under the D.O.T. regulations and Summit Utilities Drug and Alcohol Policy and is, therefore, subject to all terms of the Policy, including the random selection for drug testing.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.