Service Technician 1 Trainee

Summit Utilities; Benton (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Competitive pay

Job summary

Summit Utilities in Benton, AR is hiring for a Service Technician 1 Trainee (SGL3). This entry-level field role supports installation, repair, and maintenance of natural gas distribution facilities while serving customers and representing the company in the community.

The position is covered by DOT regulations and includes comprehensive safety training, competitive pay, and benefits. No prior experience is required, with a path to advancement as you complete prerequisites and supervision

Qualifications

• High school diploma or GED is required.
• Valid state driver’s license with a good driving record.
• Willingness to complete occupational qualifications with supervisory sign-off.
• Ability to read gas meters and read basic documentation.

Responsibilities

• Initiates gas service, performs leak investigations and makes repairs.
• Locates gas lines and reads gas meters.
• Conduct load surveys and completes work order documentation.
• Responds to customers with courtesy and knowledge in person and by phone.

Skills

Customer service

Communication

Multitasking

Teamwork

Adaptability

Safety awareness

Education

High school diploma or GED

Tools

MS Word

MS Excel

Outlook

Pressure gauges

Voltage meters

Pipe locators

Job description

Summit Utilities

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026).

We have an exciting opportunity for a Service Technician 1 Trainee (SGL3) based in Benton, AR.

POSITION SUMMARY

Performs company field operations including manual labor and other duties necessary to accomplish the installation, repair, and maintenance of natural gas distribution facilities. Handles customer requests and represents the Company in the community.

PRIMARY DUTIES AND RESPONSIBILITIES

• Initiates gas service, performs leak investigations and makes repairs.
• Locates gas lines.
• Reads gas meters.
• Conduct load surveys.
• Completes work order system documentation.
• Serves as First Responder in emergency situations.
• Performs other duties as assigned.

EDUCATION AND WORK EXPERIENCE

• No previous experience needed.
• Requires a high school diploma or GED.
• Title will change to Service Technician 1 when all prerequisites are completed for the position. This includes completion of all occupational qualifications along with supervisory sign-off.

KNOWLEDGE, SKILLS, ABILITIES

• Proficient using personal computers and software including MS Word, Excel and Outlook
• Possess a valid state driver's license and present and maintain a good driving record and to operate company vehicles safely and in compliance with applicable laws and company policies
• Gain and apply knowledge of industry and company safety standards and regulations
• Demonstrate an aptitude for basic mechanical tasks and capable of using proper tools for any given job including: installing and reading pressure gauges, voltage meters, pipe locators, repair service lines, bar test and classifying underground leaks; monitoring and adjusting gas system pressure
• Respond to customers with courtesy and knowledge, in person and by telephone, applying good judgment and customer service skills
• Possess effective oral and written communication skills
• Manage multiple tasks, projects or activities through completion
• Adapt quickly and respond well to changing priorities
• Work well independently and in a team-based environment to accomplish assignments and achieve objectives
• Commit to compliance with applicable laws and regulations and other Company policies and procedures and do so consistently. Complete all required training courses in a timely manner
• Adhere to the Company’s values and business practices and do both consistently

The position is covered under the D.O.T. regulations and Summit Utilities Drug and Alcohol Policy and is, therefore, subject to all terms of the Policy, including the random selection for drug testing.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.

Equal employment opportunity, including veterans and individuals with disabilities.

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