Service Technician 1 to Sr Service Technician

Atmos Energy Corporation; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Holidays & PTO

Parental Leave

Annual Bonus

Job summary

Atmos Energy Corporation is seeking a service technician to handle customer connections/disconnections, meter reading, and basic repair tasks. You will install, program, and operate Wireless Meter Reading equipment while supporting safety initiatives and regulatory compliance on a daily basis.

The role requires high school level education (GED accepted) and a valid driver’s license, with on-the-job OQ training and strong communication skills to interact with customers and internal teams.

Qualifications

• Requires a general educational knowledge normally acquired through a high school diploma or GED.
• Must maintain Operator Qualifications (OQ) and other required trainings.
• Ability to communicate with customers and internal stakeholders.

Responsibilities

• Performs basic work using clearly prescribed procedures.
• Responds to customer service requests including connections and disconnections as qualified.
• Informs customers of needed repairs and ensures satisfaction with work.
• May disconnect service and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment.
• Assists with safety and emergency response activities.
• Completes and maintains accurate records for regulatory compliance.
• May read meters and record usage for billing.

Skills

Customer service

Communication skills

Safety awareness

Physical ability

Education

High school diploma or GED

Operator Qualifications (OQ)

Tools

Wireless Meter Reading (WMR) equipment

Job description

Residency requirement in place for Sterlington or Morehouse Parish.

At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.

Atmos Energy offers benefit eligibility on the first day of employment and they include:

Company-Provided Benefits

• Holidays and Paid Time Off
• Parental Leave
• Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
• Annual Bonus Opportunity
• Employee Assistance Program
• Short-Term and Long-Term Disability Plans
• Basic Life Insurance
• Health Savings Account (HSA) Company Contribution with HDHP
• Employee Assistance Program
• Wellness Programs
• LifeLock Identity Theft Protection
• Paid Training
• Linked-In Learning

Voluntary Benefits

• Retirement Savings Plan
• MedicalInsurance and Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Employee/Dependent Life Insurance
• Employee/Dependent Accidental Death & Dismemberment Insurance
• Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts

Top Employer Recognitions

• America's Best Employers- Forbes Magazine
• The 100 Most Trustworthy Companies in America -Forbes Magazine
• Top Places to Work- Dallas Morning News
• Best Places to Work- Mississippi Business Journal
• Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION

Primary Duties

1. Performs basic work using clearly prescribed procedures.
2. Responds to customer requests for service including connections and disconnections as becomes operator qualified.
3. Informs customer of needed repairs and answers basic questions. Assures that customer understands and is satisfied with work completed.
4. May disconnect service as necessary and perform collection efforts on delinquent accounts.
5. Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
6. Assists with activities to assure responsiveness to natural gas and other emergencies.
7. Completes and maintains accurate records and reports to comply with Company and regulatory requirements.
8. May read meters and record usage for billing.

Other Duties/Responsibilities

1. May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and occasional extended hours.
2. Is subject to reporting outside regular work area.
3. Identifies, addresses, and reports safety and encroachment issues to their resolution and completion.
4. Is responsible for the safe operation and inspection of assigned Company vehicles and equipment.
5. Demonstrates support for and adheres to the Company's values, strategies, policies and procedures and learns the core values of AtmoSpirit, Customer Service, Safety and the Company's Code of Conduct both as an individual contributor, team member and/or leader of others.
6. Must become familiar with the contents of the Safety Manual, live by the spirit of its intent and become involved in creating and maintaining a safe working environment. Must complete all required safety training.

MINIMUM REQUIREMENTS

Educational/Experience Level: Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED). Requires valid driver's license in accordance with Company standards.

Certificates, Licenses, etc.: While at this level completes assigned classes, Operator Qualifications (OQ) and OJT specific to Service Learning Path. Must maintain position OQs and any other required OQs and classroom training or certifications.

Computer Skills: Requires ability to utilize the Company's internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.

Communication Skills: Requires the ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information.

Physical Demands: Ability to lift and carry 45 pounds from the ground to 42 inches. (Ex: lifting and carrying a meter). Ability to lift 53 pounds from the ground to 52 inches. (Ex: lifting and operating fire extinguisher). Ability to generate 95-foot pounds of force at a contact point of 32 inches. (Ex: breaking loose fittings) Ability to bend, stoop, squat, kneel, and/or crouch. Ability to walk a distance of 500 feet. Requires the acute sense of sight and hearing (corrected or uncorrected) and strong sense of smell. Occasional work on ladders, roofs, attics, and under houses as well as confined space.

Work Conditions: Work requires entry to customer premises. Works outdoors in all types of weather and may be exposed to extremes of climate and temperatures, high noise levels, rough terrain, and occasional work on ladders, roofs, attics, and under houses as well as confined spaces. May have residence requirement due to call-out response time. Works as an individual contributor and/or as member of a team.

Other Requirements As a Safety-Sensitive position, pre and post employment screenings, including but not limited to drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks are required.

Atmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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