Service Technician

Rainbow Restoration of South Central Iowa; Winterset (IA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Overtime pay

Paid holidays

PTO after 6 months

Job summary

Rainbow Restoration of South Central Iowa is seeking a Restoration Technician to assist families and businesses after fire, water, or smoke damage. You will follow remediation procedures, operate PPE, and document work with photos and notes.

The role emphasizes customer care, empathy, and precise paperwork. We offer on-the-job training, steady hours with overtime, and a supportive team focused on restoring properties to pre-loss condition.

Qualifications

• Provides exceptional customer service and empathy for the customer.
• Maintains attention to detail for accurate documentation of a loss.
• Works well in a team and is ready to help when needed.
• Comfortable using hand and power tools as part of restoration work.

Responsibilities

• Follow remediation and restoration procedures for cleanup of the client's home and possessions, using the appropriate equipment and personal protective equipment.
• Help maintain company equipment.
• Collect and record detailed documentation about the job, including photos, notes, and videos.
• Communicate with property owners, showing empathy for their loss.
• Conduct minor demolition.

Skills

Customer service

Empathy

Team player

Attention to detail

Professionalism

Tools

Hand tools

Power tools

Job description

If you’re looking for steady hours, opportunity for overtime pay, a different work experience each day, on-the-job training, an immediate start, and a united teamwork environment, then join us!

At Rainbow Restoration, we help families and businesses recover when disaster strikes due to fire, water, or smoke damage and restore their damaged homes and properties to pre-loss condition. We're looking for people who can help us get the job done!

Why You Should Join Our Team as a Restoration Technician:

• We invest in you. We provide you with the training you need and help you get industry certifications. When you acquire your certification, you'll have the opportunity to earn more money.
• This is a career. You’ll be learning a trade that has ongoing opportunities for growth. You can cross-train in different kinds of restoration, which brings opportunities for advancement and promotions.
• You’ll be helping people when they need it most during a challenging time life by restoring their property back to what it was before the damage happened.
• This is a stable industry. Restoration services will always be needed, regardless of economic conditions. This means you'll have a long-term opportunity to use your skills with us at Rainbow Restoration!

Your Responsibilities As a Restoration Technician

• Follow remediation and restoration procedures for cleanup of the client's home and possessions, using the appropriate equipment and personal protective equipment.
• Help maintain company equipment.
• Collect and record detailed documentation about the job, including photos, notes, and videos.
• Communicate with property owners, showing empathy for their loss.
• Conduct minor demolition.

You’ll be a great fit to grow in this role if:

• You know how to provide exceptional customer service, show empathy for the customer, are friendly and professional in both your appearance and attitude.
• You have great attention to detail. This is key to ensuring that the detailed documentation of a loss is accurate and complete. Using the latest systems and technology will ensure that we complete projects right the first time.
• You are a team player. As part of a team passional about helping others, you must also be dedicated to excellence and ready to step up and help, no matter what.
• You find excitement in the unknown and are eager to show up on time to do what it takes to get the job done.
• You are comfortable using hand and power tools.

Job Requirements For The Restoration Technician

• Must have a valid driver's license.
• Must be able to lift 50 pounds unassisted.
• Must be able to walk/stand for long periods of time, climb ladders, and work in tight spaces.
• Must be able to wear respiratory equipment and PPE.
• Must be available to work after hours and on a call rotation for after-hour emergencies.

Company Benefits

The starting wage for this position is $24 per hour with overtime pay available. Paid holidays are available for full-time employees. PTO is available following 6 months of service.