Service Technician

Ginkgo Residential; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay with incentives

Medical, Dental, Vision

Company-paid coverage

Generous PTO & holidays

401(k) with match

Housing perks

Parental leave

Paid Volunteer Time

Job summary

Ginkgo Residential LLC is seeking a Maintenance Technician to support the Service Manager in maintaining the community. You will perform a wide range of maintenance tasks, including preventative, corrective, emergency, and cosmetic repairs to ensure apartment homes and spaces meet company standards and resident expectations.

The role emphasizes safety, quality, and customer service while living the company values: People Come First, Rooted in Sustainability, Act with Purpose, Cultivate &

Qualifications

• Minimum of 2 years of maintenance experience, preferably in multifamily or residential property management.
• HVAC, plumbing, electrical, appliance, and general building systems knowledge preferred or ability to obtain certification.
• Excellent customer service and communication skills with a people-first mindset.

Responsibilities

• Perform routine, preventative, and emergency maintenance in accordance with company policies and industry standards.
• Complete service requests promptly and professionally, delivering an exceptional customer experience.
• Prepare vacant apartment homes by inspections and necessary make-ready repairs.
• Diagnose and repair HVAC, plumbing, electrical, appliance, and general building systems.
• Coordinate and monitor work by third-party vendors to ensure quality and safety.

Skills

Maintenance experience

HVAC knowledge

Customer service

Multitasking

Communication

Tools

Work order systems

Property management software

Job description

Description

Ginkgo Residential LLC is an integrated multifamily investment, management, and redevelopment company based in Charlotte. We currently manage over 10,000 apartment homes across more than 50 communities throughout the Carolinas, delivering quality, value, and exceptional service to our residents.

Job Details

Ginkgo Residential LLC is an integrated multifamily investment, management, and redevelopment company based in Charlotte. We currently manage over 10,000 apartment homes across more than 50 communities throughout the Carolinas, delivering quality, value, and exceptional service to our residents.

At Ginkgo, our work is guided by our core values: People Come First, Rooted in Sustainability, Act with Purpose, and Cultivate & Elevate. These principles shape how we serve our residents, support our teams, and care for our communities.

Position Overview

The Maintenance Technician supports the Service Manager and Assistant Service Manager in maintaining the physical integrity of the community. This role is responsible for performing a wide range of maintenance tasks including preventative, corrective, emergency, and cosmetic repairs while ensuring apartment homes and community spaces meet company standards and resident expectations.

Success in this role requires a strong commitment to service, safety, and quality, while consistently demonstrating Ginkgo’s core values through daily interactions and decision-making.

Key Responsibilities

• Perform routine, preventative, and emergency maintenance in accordance with company policies and industry standards, acting with purpose to ensure quality and efficiency
• Complete service requests promptly and professionally, putting residents first and delivering an exceptional customer experience
• Prepare vacant apartment homes for new residents by completing inspections and all necessary make-ready repairs in a timely manner
• Diagnose and repair HVAC, plumbing, electrical, appliance, and general building systems
• Coordinate and monitor work performed by third-party vendors and contractors to ensure quality, safety, and alignment with company standards
• Maintain a clean, organized, and safe maintenance shop, while supporting sustainable practices such as proper material usage and waste reduction
• Conduct regular inspections of community buildings, grounds, and systems to proactively identify maintenance needs and safety concerns
• Ensure compliance with all safety standards, building codes, and company policies
• Respond to after-hours emergency calls as part of a rotating on-call schedule
• Collaborate with team members to cultivate a positive work environment and elevate team performance
• Continuously seek opportunities for learning, improvement, and professional growth

Qualifications/Requirements

• Minimum of 2 years of maintenance experience, preferably in multifamily or residential property management
• HVAC certification preferred or ability to obtain
• CPO (Certified Pool Operator) certification or ability to obtain
• Strong working knowledge of general maintenance (HVAC, plumbing, electrical, appliances)
• Excellent customer service and communication skills with a “people first” mindset
• Ability to multitask, prioritize, and work independently while acting with accountability and purpose
• Basic computer proficiency (work orders, property management systems)
• Valid driver’s license
• Availability for rotating weekends and on‑call emergency maintenance

Key Physical Requirements

• Lifting & Carrying: Ability to regularly lift and carry up to 50 pounds; team assistance or mechanical support may be required for heavier items (50–100+ pounds)
• Mobility & Stamina: Ability to stand, walk, bend, stoop, kneel, and crawl for extended periods throughout the workday
• Agility & Positioning: Ability to work in confined or awkward spaces, including crawlspaces, under equipment, or in kneeling or crouched positions
• Climbing: Ability to safely climb ladders and stairs, including accessing rooftops and elevated areas for maintenance tasks (e.g., HVAC systems)
• Manual Dexterity: Frequent use of hands and fingers to operate tools, equipment, and controls with precision
• Environmental Conditions: Ability to work in a variety of environments, including exposure to heat, cold, noise, humidity, dust and chemicals
• Strength & Endurance: Ability to push, pull, and maneuver equipment, materials, and tools as required for maintenance tasks
• Vision & Hearing: Sufficient visual acuity to read technical documents and identify issues in low-light conditions; ability to hear and interpret equipment sounds for diagnostic purposes
• On-Call Availability: Ability to provide 24-hour emergency maintenance support on a rotating, on‑call schedule
• Travel: Ability to operate a motor vehicle and travel between properties or locations as needed

What We Offer

We provide a supportive environment that encourages professional growth and advancement while living our value to Cultivate & Elevate our team members. Our comprehensive total rewards package includes:

• Competitive pay with performance incentives
• Comprehensive benefits: Medical, Dental, Vision AND company paid coverage
• Generous PTO, holidays, Work Anniversary Day Off, and Paid Volunteer Time
• 401(k) with match, stock options, and professional growth opportunities
• Supportive, dynamic work environment with housing perks and parental leave

Disclaimer/Other Duties

This document describes the position currently available and serves only as a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities. Tasks, responsibilities and duties of the jobholder may differ from those outlined. Other duties, as assigned might be part of the job. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

Ginkgo Residential LLC is an Equal Opportunity Employer

An equal opportunity employer, Ginkgo Residential treats each individual fairly in all employment decisions without regard to race, color, gender, religion, age, sex, gender identity, national origin, sexual orientation, veteran, disability or any other protected status by federal or local law.

Ginkgo Residential LLC participates in E-Verify