Service-Technician

Ascendance Trucks LLC; Waterloo (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Savings Account

Life, Accident, and Disability Ins.

401(k) with company match

Paid Time Off

Paid Training

Job summary

Ascendance Truck Centers in Waterloo, IA seeks an experienced, full-time Service Technician to service vehicles and equipment while delivering exceptional customer care. Responsibilities include reading orders, inspecting parts, performing test drives, and maintaining safety standards. One year of fleet, dealership, or tech school experience is preferred.

ASE certification and CDL are desirable. The role offers paid training and opportunities for career growth within a supportive team

Qualifications

• High school diploma or equivalent required.
• ASE certification preferred.
• CDL preferred.

Responsibilities

• Provide technical service to vehicles and equipment.
• Read job orders and observe vehicle operation to diagnose issues.
• Follow checklists to inspect critical parts.
• Inspect guards, bolts, and safety devices and adjust as needed.
• Test-drive vehicles to ensure proper operation.
• Tag warranty parts and returns appropriately.
• Attend training classes and stay updated with factory bulletins.
• Build positive relationships with customers to improve satisfaction.

Skills

Customer service

Fleet maintenance

Diagnostics

Reading orders

Safety procedures

Education

High school diploma

ASE certification

CDL preferred

Tools

Automotive hand tools

Fleet maintenance equipment

Job description

WHAT WE OFFER

• Health Savings Account
• Life, Accident, and Disability Insurance
• 401(k) with company match
• Paid Time Off
• Paid Training

OVERVIEW

Ascendance is looking for an experienced, full-time Service Technician. This role is responsible for providing service to our customers while maintaining exceptional customer service. Duties can include cleaning, maintenance, visual inspection, and removal of parts and attachments. Installation with the help of proper manuals, report writing, disassembly, assembly, parts reuse evaluation, and reconditioning. The successful team member has at least one year of fleet, dealership, and/or technical school experience.

RESPONSIBILITIES

• Provide technical service to vehicles and equipment
• Read job order, observe and listen to vehicle in operation to determine malfunction and plan work procedures
• Follow checklists to ensure that all critical parts are examined
• Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed
• Test-drive vehicles to ensure that they run smoothly
• Tag all warranty parts and returns to warranty clerk
• Attend training classes and keep abreast of factory technical bulletins
• Develop and maintain positive relationships with customers to increase overall customer satisfaction

BASIC QUALIFICATIONS

LICENSES/EDUCATION/TRAINING

• High school diploma or equivalent is required
• ASE certification preferred
• CDL preferred

Equal Employment Opportunity Statement

Ascendance Truck Centers is an equal opportunity employer. We value diversity and do not make any discrimination based upon race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our team is made up of individuals from different backgrounds and perspectives, who share a genuine commitment to diversity, inclusivity, and respect for each other.

DISCLAIMER

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as: growth, work load, changes in personnel, technological developments, etc.)