SERVICE TECHNICIAN

Lonestar Truck Group; Waco (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

TNTX, LLC is seeking a skilled technician to diagnose and repair Class 5 through Class 8 vehicles and RVs per OEM and company policies. You will ensure accurate time billing, maintain vehicle cleanliness, and communicate effectively with the foreman about any additional issues.

The ideal candidate has experience in heavy- and medium-duty repair, a CDL, and a strong customer-service focus. Associate degree or trade school background is preferred, with tools of your own often advantageous.

Qualifications

• Clear verbal and written communication for instructions, memos and briefings.
• Basic computer use and navigation skills.
• Knowledge of heavy duty/medium repair techniques and standards.
• Ability to learn company policies, warranty procedures, and vehicle policies.
• Customer service mindset and problem-solving orientation.

Responsibilities

• Diagnose and repair assigned vehicles in an accurate and timely manner.
• Verify repair is complete and fixes the original customer complaint.
• Notify shop foreman of potential issues with the vehicle.
• Record labor time in the job costing program accurately.
• Maintain vehicle cleanliness while working on it.
• Contribute to meeting company efficiency standards.
• Ensure warranty parts are returned to the proper department for processing.
• Follow OSHA and company safety protocols to keep the work area neat and debris-free.

Skills

Verbal and written communication

Basic computer use

Heavy Duty/ Medium repair techniques

Commercial Driver's License

Customer Service focused

Education

Associate's degree from a two year college or trade school

Tools

Own tools

Job description

Purpose of Position: Performs maintenance and repairs on Class 5 through Class 8 vehicles and recreational vehicles per OEM and company policies.

Supervises: N/A

Essential Job Functions

• Diagnose and repair assigned vehicles in an accurate and timely manner.
• Verify repair is complete and fixes original customer complaint.
• Notify shop foreman of other potential issues associated with vehicle.
• Punches in and out of job costing program to ensure accurate time billed to customer.
• Mindful of maintaining customer's vehicle cleanliness at all times while working on vehicle.
• Works to achieve company efficiency standards.
• Ensures warranty parts are returned to proper department for processing.
• Follows all established OSHA and company safety protocol to include keeping work station neat, clean, and free of debris.
• Other duties may be assigned as listed job duties are not comprehensive and should not be construed as such. This job description is subject to change.

Required Skills/ Abilities

• Verbal and written communication to include simple instructions, short correspondence, and memos.
• Basic computer use and navigation skills.
• Knowledge of Heavy Duty/ Medium repair techniques.
• Ability to learn company standards, warranty procedures, and vehicle policies.
• Customer Service focused.

Preferred Education

• Associate's degree from a two year college or trade school.

Preferred Experience

• Minimum of 6 months Heavy Duty/ Medium Duty repair work.

Other Preferred Qualifications

• Commercial Driver's License
• Clean MVR Record
• Own tools