Service Technician

Cigar City Motors INC; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Cigar City Motors INC in Town of Florida, NY is seeking a Motorcycle Technician to diagnose, repair, service, and maintain motorcycles per manufacturer standards. You will perform maintenance, inspections, and repairs while ensuring safety and guest satisfaction.

The role requires reading manuals, using diagnostic tools, and communicating findings to the Service Advisor. Harley-Davidson or powersports exposure is a plus; valid driver's license and motorcycle endorsement preferred; join a team

Qualifications

• High school diploma or GED required.
• Completion of motorcycle, powersports, automotive, or related technical training preferred.
• Harley-Davidson, OEM, or powersports experience preferred.
• Valid driver's license with acceptable driving record.
• Motorcycle endorsement preferred.

Responsibilities

• Perform maintenance, diagnostics, repairs, and inspections on motorcycles according to manufacturer specifications.
• Diagnose mechanical, electrical, fuel, ignition, suspension, and drivability concerns using diagnostic equipment.
• Complete repair orders accurately and document all work performed.
• Test ride motorcycles to verify repairs and proper operation.
• Maintain safety procedures and a clean, organized work area.

Skills

Mechanical aptitude

Troubleshooting

Attention to detail

Teamwork / collaboration

Effective communication

Education

High school diploma or GED

Motorcycle/powersports technical training

Certifications (preferred)

Tools

Diagnostic equipment

Computerized repair systems

Job description

Description

Position Summary

The Motorcycle Technician is responsible for diagnosing, repairing, servicing, and maintaining motorcycles in accordance with dealership, manufacturer, and safety standards. This position performs routine maintenance, inspections, troubleshooting, and repairs while ensuring quality workmanship and guest satisfaction. The ideal candidate is technically skilled, detail-oriented, and committed to delivering safe, reliable motorcycle repairs and service.

Essential Duties and Responsibilities

• Perform maintenance, diagnostics, repairs, and inspections on motorcycles according to manufacturer specifications.
• Diagnose mechanical, electrical, fuel, ignition, suspension, and drivability concerns using appropriate diagnostic equipment and procedures.
• Complete repair orders accurately and efficiently while documenting all work performed.
• Conduct routine maintenance services including oil changes, tire replacement, brake service, battery replacement, and factory-recommended maintenance.
• Inspect motorcycles and identify additional maintenance or repair needs.
• Communicate repair recommendations and findings to the Service Advisor in a clear and timely manner.
• Perform warranty repairs in accordance with manufacturer guidelines.
• Test ride motorcycles when necessary to verify repairs and proper operation.
• Maintain productivity and efficiency standards established by the dealership.
• Follow all safety procedures and maintain a clean, organized work area.
• Properly use and maintain dealership tools, equipment, and diagnostic systems.
• Attend manufacturer training programs and technical development courses as required.
• Assist in maintaining service department standards for quality, cleanliness, and operational efficiency.
• Support dealership objectives for guest satisfaction, retention, and service excellence.

Requirements

Qualifications

• Strong mechanical aptitude and troubleshooting skills.
• Knowledge of motorcycle systems, components, and repair procedures.
• Ability to read and interpret technical manuals, repair orders, and service bulletins.
• Proficiency with diagnostic equipment and computerized repair systems.
• Strong attention to detail and commitment to quality workmanship.
• Ability to work independently and as part of a team.
• Effective communication and time-management skills.
• Commitment to safe work practices and dealership standar

Education and Experience

• High school diploma or GED required.
• Completion of motorcycle, powersports, automotive, or related technical training preferred.
• Previous motorcycle, powersports, or automotive technician experience preferred.
• Harley-Davidson, OEM manufacturer, or powersports industry experience preferred.
• Manufacturer certifications are a plus.
• Valid driver's license with acceptable driving record required.
• Motorcycle endorsement preferred.

Physical Requirements

• Frequent standing, walking, bending, kneeling, and lifting throughout the workday.
• Ability to lift and move parts, equipment, and motorcycle components weighing up to 75 pounds.
• Ability to push, pull, and maneuver motorcycles safely.
• Ability to operate hand tools, power tools, lifts, and diagnostic equipment.
• Ability to work in varying temperatures and shop conditions.

Work Environment

Work is performed in a motorcycle dealership service department with regular exposure to moving vehicles, shop equipment, loud noise, chemicals, oils, and varying weather conditions. The position requires adherence to all safety procedures and industry best practices.

Equal Employment Opportunity Statement

The Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. Management reserves the right to modify, add, or remove duties and assign other responsibilities as necessary.