Service Technician

J&J Snack Foods Corp.; Tacoma (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Company Vehicle and Gas Card

Cell phone and tablet

Tuition Reimbursement Plan

Birthday Holiday

Employee Stock Purchase Program

Life Insurance

401(k) Plan

Job summary

The ICEE Company #22 in Tacoma, WA is seeking a Service Technician to maintain and repair ice beverage equipment, dispensers, ice makers, and related systems. You will work with minimal supervision and participate in weekly service-center meetings.

A strong mechanical background is essential; high school diploma required and valid Real-ID driver’s license. This role includes driving the company vehicle, using provided tools, and supporting warehouse duties as needed.

Qualifications

• High school diploma or equivalent required.
• Strong mechanical background or training from a technical/vocational school.
• Valid Real-ID driver's license required.
• Ability to lift 55 lbs. or more; occasional lifting over 70 lbs.
• Willing to drive more than 40% of the time.
• Must wear steel-toed shoes.

Responsibilities

• Receives dispatched service calls with prompt ETA.
• Performs preventative maintenance and diagnoses service problems; completes repairs.
• Checks product quality (syrup levels, flavors) and cleans equipment.
• Maintains inventory and company vehicle; documents work.
• Communicates with customers and supervisors; closes out service orders.
• Performs general warehouse duties and other tasks as assigned by Supervisor.

Skills

Mechanical aptitude

Time management

Communication skills

Customer relations

Self-motivated

Education

High School Diploma or equivalent

Graduate of Technical or Vocational school

Job description

The ICEE Company #22 | #22
Tacoma, WA, USA

The ICEE Company #22 | #22
Tacoma, WA, USA

Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service. ICEE has a commitment to success: to our customers, partners, and team members. Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet, and gas card.

ESSENTIAL FUNCTIONS

• Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
• Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
• Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
• Documents all work performed and closes out all activities upon completion.
• Clearly communicates with both customers and co-workers.
• Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by Supervisor.

COMPETENCIES

To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
• Strong mechanical aptitude.
• Excellent organization and time management skills.
• Must be a self-starter and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent.
• Strong mechanical background.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid Real-ID Driver’s License.
• Ability to lift 55 lbs. or more on a regular basis. Occasional lifting in excess of 70 lbs. required.
• Willing and able to drive more than 40% of the time.
• Must have and wear steel-toed shoes.

Pay from: $22/hour - Pay will be based on experience, education, skills, training, and certifications.

ICEE Academy- The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training.You are responsible to have a valid Real-ID for travel purposes.Details of this requirement will be discussed during the hiring process.

ICEE offers its Employees:

• Company Vehicle and Gas Card
• Cell phone and tablet
• Technical School Tuition Reimbursement Plan
• Competitive salary based on experience and qualifications
• Birthday Holiday!
• Employee Stock Purchase Program
• Life Insurance
• 401(k) Plan

Disclaimer

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

The ICEE Company is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's
status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.