Service Technician

Gosiger; Solon (OH); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

Short- and long-term disability

Paid time off and holidays

401(k) plan with company match

Maternity and paternity leave

Descripción de la vacante

Gosiger in Solon, OH, seeks a skilled field service technician to troubleshoot, install, repair, and maintain CNC machine tools at customer sites and company facilities. You will train customers and internal staff, document actions using service software, and collaborate with vendors to resolve issues.

Safety and quality are prioritized in every task. Travel to regional customers is required; a valid passport may be needed for out-of-state or international support.

Formación

• Associates degree or CNC certification in troubleshooting, installation, and repair.
• Minimum 2 years experience with CNC machine tools.
• Valid driver's license and ability to travel for business.
• Strong interpersonal and professional communication skills.
• Self-starter with solid planning and organizational skills.
• Team player able to collaborate across departments.

Responsabilidades

• Troubleshoot CNC machine tools and perform problem solving.
• Install machines/tools on customer sites and at company facilities.
• Repair and perform preventive maintenance as assigned.
• Maintain high quality standards and follow safety procedures.
• Train customers and internal teams on installation and service procedures.
• Document actions and findings in service software; report same day or within 24 hours.
• Collaborate with teammates, internal departments and vendors to resolve issues.
• Suggest process improvements to machines, equipment, processes and procedures.
• Communicate arrival, progress updates, and checkout with customers.
• Pursue skill development through education, seminars, and company training.
• Maintain cleanliness and upkeep of company property.
• Support other functions as needed.

Conocimientos

CNC troubleshooting

Machine tool installation

Preventive maintenance

Customer training

Team collaboration

Documentation & reporting

PC/software use

Valid driver's license

Travel readiness

Educación

Associates degree or CNC certification

Descripción del empleo

POSITION SUMMARY:

Position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at customer site and on company facility. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required. Makes recommendations to supervisor on process improvements to ensure customer satisfaction. This position is considered a Safety Sensitive position.

ESSENTIAL RESPONSIBILITIES:

• Performs troubleshooting and problem solving of CNC Machine Tools.
• Performs high quality, efficient and timely machine/tooling installation as assigned.
• Performs high quality, efficient and timely repair and preventative maintenance as assigned.
• Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.
• Trains and instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes.
• Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair. Reporting is required same day, and at the maximum within 24 hours.
• Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
• Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures.
• Communicates as needed to our customers including notification of arrival, progress updates, and checking out upon leaving the customer site.
• Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material.
• Responsible for the cleanliness, care, and upkeep of all company property.
• Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability.

ESSENTIAL REQUIREMENTS:

• Associates Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products.
• Minimum 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products.
• A valid Drivers License, a good driving record, and the ability to "legally" operate a company "Service" vehicle or personal vehicle for company business. (You may be required to drive your personal vehicle for business until a company vehicle is assigned).
• Good interpersonal communication skills. Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers.
• Demonstrated self-starter and effective planning and organization skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Ability to use PC and job-related software/programs for programming, documentation/record keeping.
• Physical demands: continuous bending, stooping, standing, climbing, step stool climbing, lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling.
• Willing to work flexible hours, including weekends and evening hours as required by customer.
• Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand. Ability to obtain and maintain a valid Passport.
• Ability to obtain a major credit card i.e., American Express, Visa, or Master Card, based on your own personal credit history to utilize for business expenses and occasional travel requirements.

Working Conditions:

Work uniforms are company provided. Manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Hands on work with machine tool equipment. LCD viewing and key entry. Internal/external customer communications with vendor and supplier contact. Employee requirement to utilize Gosiger and customer safety guidelines and procedures.

Perks and Benefits:

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave