Service Technician

Atlas Copco North America LLC; Santa Ana (CA); Remote; USD 48,000 - 58,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental, and vision benefits

401(k) retirement plan match

Paid training

Paid time off

Uniform provided

Job summary

Atlas Copco North America LLC is seeking a Service Technician to support our field service area around Santa Ana, CA. The role emphasizes safe, high-quality service, customer satisfaction, and hands-on repair of air compressors, dryers, and related equipment.

You will train at the Air Academy, work with Senior Technicians, and occasionally travel for paid training. The job requires a valid driver’s license, English fluency, and the ability to lift up to 50 lbs in an industrial setting.

Qualifications

• 1-2 years of technical experience in the mechanical, maintenance, or electrical field.
• High School Diploma or equivalent; EPA certification is a plus.
• Able to lift up to 50 lbs and work in industrial environments.
• Residency within 30 minutes to 1 hour of the assigned territory.

Responsibilities

• Perform routine preventive service, troubleshoot and repair air compressors, air dryers (regenerative and refrigerated), drains, controllers, low pressure blowers.
• Set, install, and pipe compressor systems.
• Travel to customer locations within the territory; participate in a rotating 24/7/365 on-call pool as scheduled by the Service Manager.
• Complete service-related documentation: service reports, startup forms, warranty forms, oil sample forms, parts return documents.
• Attend training at our Air Academy and train with Senior Service Technicians.
• Promote and practice proper safety procedures and correct use of PPE.
• Provide high level of customer service and respond to customer needs while meeting expectations.

Skills

Mechanical experience

Electrical knowledge

HVAC knowledge

Customer focus

Computer literacy

Valid driver's license

English fluent

Lifting ability

EPA certification

Education

High School Diploma

Job description

Your role

To best serve our customers, we are increasing our presence within our field service area. This supports our mission in providing safe and high-quality service that is performed with great efficiency to our customers. As a Service Technician, you are an important part of this mission. You will be close to your customers and service our products to provide a great customer experience. You will report to the Service Manager.

• You will perform routine preventive service, troubleshoot and repair air compressors, air dryers (regenerative and refrigerated), drains, controllers, low pressure blowers
• You will set, install, and pipe compressor systems.
• You will display the ability to absorb a higher level of learning including VSD's, refrigeration, industrial networks, remote monitoring, and air audits.
• You will pressure wash and clean the customer's entire equipment pad including skids, coolers, concrete, tanks, etc.
• You will communicate with the customer and Service Manager regarding all services performed and clearly present all options for any required repairs, upgrades, or other customer needs
• You will completely fill out all service-related documentation to include service reports, start-up forms, warranty forms, oil sample forms, and parts return documents,
• You will attend training at our Air Academy and train with Senior Service Technicians
• You will promote and practice proper safety procedures and correct use of personal protective equipment
• Provide a high level of customer service & respond to customer needs while working to satisfy customer expectations.
• You will participate in a rotating 24/7/365 on-call pool with other Technicians as scheduled by the Service Manager with travel to customer locations, including out-of-town and overnight travel & possible overnight travel depending on the assigned territory
• You will be subject to random drug testing.

To succeed, you will need

• You have 1-2 years of technical experience in the mechanical, maintenance, or electrical field.Experience with the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics is preferred. Experience in HVAC a plus.
• You are able to work independently and complete tasks within assigned deadlines.
• You are customer-focused and take ownership of meeting the customer's needs.
• You can use computers to complete work orders, ordering parts and training.
• You can supply all basic required tools.
• You will participate in occasional travel to Rock Hill, SC for paid training.
• You are able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling. You have a basic understanding of mechanics and electrical theory.
• You have the ability to use computers to complete work orders
• A High School Diploma or equivalent is required, certifications are a plus (EPA Certified)
• You have a valid driver's license and are fluent in English.
• This position requires that you reside within reasonable commute (within 30 minutes to one hour) of the assigned territory. Proof of residency will be required.
• The position requires that you must be able to park a company issued, branded service vehicle at your place of residence without any restrictions.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Flexible benefits plan including medical, dental, and vision.
• Generous 401 (k) retirement plan match in addition to an automatic contribution.
• Competitive paid time off and sick time.
• Life & Disability insurance.
• Paid training
• Excellent paternal, adoption, and maternal leave.
• Equipped with a company vehicle, laptop, cell phone and uniform.
• $35-$42hr. Salary based on knowledge, skills, and experience. Salary has been geographically adjusted based on cost-of-living factors. This position is overtime eligible and overtime begins after completing 8 work hours in a day.

Job location

Remote position This role is fully remote. You will be required to travel within a 1 - 2 hour radius surrounding Santa Ana, California.

Contact information

Talent Acquisition Team: Sowmya Prativadi