Service Technician

Wachter, Inc.; Philadelphia (Philadelphia County); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Life, AD&D, LTD insurance

Paid vacation & holidays

Company-matched 401K/IRA

Per-Diem for overnight travel

Travel drive time & mileage

Company vehicle after orientation

Job summary

Wachter, Inc. is seeking a Fire Alarm/Intrusion/Access Control Service Technician to service and install at retail locations across the United States. The role requires working independently, reading blueprints, and supporting pre-installation planning.

Travel up to 20-30% and day shifts with some nights; a vehicle is provided after orientation. We offer competitive pay and comprehensive benefits for qualified candidates.

Qualifications

• Must have field installation experience in security environments (Fire Alarm, Intrusion, Access Control).
• Knowledge of NFPA standards (NFPA 70, 72).
• Experience reading blueprints and site maps.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and email/spreadsheet usage.

Responsibilities

• Install, troubleshoot, and repair cabling and equipment for IP Video, Access Control, Intrusion, and LAN/WAN infrastructure.
• Run low voltage cabling in commercial buildings and perform conduit work as needed.
• Ensure installations meet contractual requirements and total customer satisfaction; complete wiring, terminations, and equipment installs.
• Install or upgrade fire alarm systems and program control panels per plans and layouts.
• Perform tests to verify systems are operational and compliant with codes; adhere to safety requirements.

Skills

Field installation experience

NFPA knowledge

Blueprint reading

Microsoft Office

Email & Spreadsheets

Valid driver’s license

Education

Security license / Life Safety license

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is accepting applications for a Fire Alarm/Intrusion/Access Control Service Technician for work at various retail locations across the United States.

We seek self-motivated and reliable technicians for service and special installation projects, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Benefits Package: Company Paid!

• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401K and IRA Retirement Savings
• Per-Diem paid when overnight travel is required
• Drive time and mileage paid for use of a personal vehicle when travel is required
• Company vehicle provided after orientation

Requirements:

• Field installation experience in security environments: Fire Alarm /Intrusion / Access Control
• Current/valid state required Physical Security license and/or Life Safety license in the applicable technology.
• Knowledgeable about NFPA standards, including NFPA 70 and 72
• Work schedule mainly during the day 8 am to 5 pm, with some night shifts.
• Available and willing to work at heights of 20'-60' on lifts.
• Experience reading blueprints and site maps.
• Experience with multiple Intrusion/Access system manufacturers is a plus.
• Assist with pre-installation opportunities by designing and planning technical solutions.
• Perform new installs and provide technical escalation support both on-site at customer locations as well as remotely via the phone and specialized tools.
• Excellent customer relationship and communication skills; verbal and written.
• Has basic PPE, and reliable transportation during the training period prior to issuing a company vehicle
• Basic understanding of Microsoft Office Products (Word, Excel, PowerPoint) is a plus.
• Highly proficient with the use of email, spreadsheets, and the ability to learn internal systems.
• Valid driver's license with a clean driving record; no DUI or DWI in the last three years.

Responsibilities:

• Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control / Intrusion Alarm / LAN/WAN infrastructure, and wireless LAN.
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work.
• Complete all wiring, connections/terminations, and equipment installations ensuring that Access Control and Intrusion systems are complete with total customer satisfaction and contractual requirements.
• Install, repair, or upgrade fire alarm systems and program control panels for fire alarm systems with the guidance of building plans and electrical layouts.
• Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics.
• Complete all wiring, connections, and equipment installations ensuring that fire alarm systems are in compliance with electrical and fire codes.
• Tests to ensure all newly installed fire alarm systems and component devices are operational.
• Adhere to all required project safety requirements as set forth by Wachter, our customers, or OSHA.
• Perform any other duties not specifically statedherein, but which your supervisor may assign.
• Ensure all work complies with current codes and regulations.
• Assist and collaborate with the Installation Team Lead or Project Manager regarding on-site work schedules and timely delivery of equipment.
• Conduct tests to ensure all newly installed systems and component devices are operational.
• Troubleshoot new system installations to ensure the proper functioning and to ensure the system meets local, county, state, or federal codes and legal and/or insurance requirements.

Travel and Training

• Valid driver's license with a clean driving record (no DUI/DWI in the last 3 years)
• Willingness to travel moderately (up to 20-30%) and work flexible shifts, including overnights
• Must have reliable personal transportation for use during the initial training period; must be willing to attend a mandatory one-week, in-person technician orientation in Lowell, Arkansas upon hire; orientation is scheduled shortly after hire based on the next available session, and a company vehicle will be provided upon completion of orientation