Service Technician

Quality Equipment Distributors, Inc.; Pasadena (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Quality Equipment Distributors, Inc. is seeking an organized, energetic Service Technician to perform maintenance, repair, calibration, and installation of NDT equipment at customer locations or in-house.

Training is available for candidates with related experience or education in wiring, electronics, or repair. You will troubleshoot and install equipment from multiple manufacturers, perform routine maintenance, and coordinate with customers to schedule service calls.

Qualifications

• WILL TRAIN individuals with experience or education in wiring schematics, electronics, or electronics repair.
• Reading and interpreting wiring schematics.
• Understanding electronics circuitry.
• Electronics repair

Responsibilities

• Troubleshoot, repair to component level (if needed), and install a wide range of NDT equipment from multiple manufacturers.
• Perform periodic maintenance of NDT equipment.
• Communicate with customers to schedule service calls for repair and maintenance.
• Provide technical support to customers when troubleshooting their own equipment.
• Provide support to Service Manager when needed.
• Follow up with customers to ensure repairs meet expectations.
• Assist with planning equipment layout and facilities requirements for installation.
• Advise customers if equipment is not in compliance with safety standards.
• Collaborate with sales to determine replacement equipment needs when equipment is at end of life.
• Train customer personnel on safe operation and maintenance of equipment.
• Work with Service Manager to schedule workload to minimize inconvenience.
• Maintain in-house repair of NDT equipment.
• Maintain inventory and supplies for warehouses.
• Maintain valid calibration dates on diagnostic tools and meters.
• Follow safety practices for jobs performed.
• Look for opportunities on job sites to benefit customers and the company.
• Maintain clean facilities at customer sites and warehouses.
• Be punctual, reliable and professional while upholding company values.
• Willing to travel, sometimes overnight or on short notice; valid driver’s license and clean record required.

Skills

NDT equipment knowledge

Troubleshooting

Electronics repair

Customer communication

Education

High school diploma or equivalent

Job description

Benefits

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Paid time off


• Vision insurance

QED is seeking an organized, energetic and dependable individual to join our team. The Service Technician is responsible for performing maintenance, repair, calibration, and installation of Non-Destructive Testing (NDT) and related equipment at customer locations or in-house. Knowledge of NDT equipment is a plus.

WILL TRAIN individuals who have experience or an educational background in one or more of the following:

• Reading and interpreting wiring schematics


• Understanding electronics circuitry


• Electronics repair

Responsibilities and Expectations

• Troubleshoot, repair to component level (if needed), and install a wide range of NDT equipment from multiple manufacturers.


• Perform periodic maintenance of NDT equipment.


• Communicate with customer(s) to schedule service call(s) for both repair and maintenance activities.


• Provide technical support to customers when they are attempting to troubleshoot/repair their own equipment.


• Provide support to Service Manager when needed.


• Follow up with customers to ensure product repairs are satisfactory and service call was performed to expectations.


• Participate with planning equipment layout/facilities requirements for installation of equipment.


• Advise customers if equipment is not in compliance with current safety standards.


• Partner with sales department to determine what replacement equipment will satisfy customer needs when equipment has reached end of life and needs to be replaced.


• Train customer personnel on safe and proper operation of equipment.


• Train customer personnel to perform any maintenance that needs to be done by operators.


• Work with Service Manager to schedule workload efficiently to minimize customer inconvenience and maximize productivity.


• Maintain in-house repair of NDT equipment


• Maintain accurate inventory and supplies for assigned warehouses.


• Responsible for maintaining valid calibration dates on diagnostic tools, meters, and equipment.


• Follow all safety practices appropriate for jobs being performed.


• Look for opportunities while on job sites that could benefit customers and the company.


• Maintain facility cleanliness and work area at the customer site and at warehouse locations.


• Be on time, reliable and professional while maintaining QED's core values.


• Willing to travel, sometimes overnight or on short notice. Valid Driver's License and clear driving record are required, as local deliveries/pickups may be required.


• Other duties as assigned.

High school diploma or equivalent is required.