Service Technician

ICS Holding; Panama City (FL); On-site; USD 30,000 - 47,000; Full time

Job summary

ICS Holding is seeking a Service Technician in Florida to install, maintain, repair, and troubleshoot electrical systems in commercial environments. You will diagnose faults, perform repairs, and support installations while ensuring safety and code compliance.

You will handle service calls, maintain thorough documentation, and participate in ongoing training to stay current with electrical technology and regulations. Strong customer communication is essential for this role.

Qualifications

• Must have strong ability to troubleshoot electrical systems using diagnostic tools.
• Experience performing repairs, replacements, and adjustments to electrical wiring, fixtures and equipment.
• Ability to respond to service calls, prioritize tasks and manage time effectively.
• Adherence to safety protocols, PPE use, and OSHA-style procedures.
• Ability to assist with electrical installations and coordinate with teams.
• Experience with maintenance contracts and preventive maintenance tasks.
• Excellent customer communication and ability to explain issues and options clearly.
• Maintain accurate service records and reporting.
• Identify opportunities for system upgrades and energy-efficient improvements.
• Commit to ongoing safety training and professional development.
• Willingness to perform other duties as assigned.

Responsibilities

• Troubleshoot electrical systems and diagnose faults using testing instruments.
• Perform repairs and maintenance on wiring, panels, switches, and equipment.
• Respond to service calls and complete work orders efficiently.
• Follow safety protocols, lockout/tagout, and PPE requirements.
• Assist with electrical installations and ensure code-compliant connections.
• Execute preventive maintenance under maintenance contracts.
• Communicate with customers and provide clear repair options.
• Document service activities and update maintenance logs.
• Identify upgrade opportunities to improve performance and energy efficiency.
• Pursue ongoing training and professional development.

Skills

Electrical troubleshooting

Electrical repairs

Customer service

Safety compliance

Reading & interpreting prints/schemes

Education

Licensed Electrician (license varies by location/project)

Tools

Power tools

Hand tools

Lifts/elevating equipment

Job description

The Service Technician is responsible for installing, maintaining, repairing, and troubleshooting electrical systems and equipment. The Service Technician will work in a commercial environment troubleshooting problems and helping with the installation of electrical wiring, equipment or fixtures.

Essential Duties and Responsibilities

• Electrical System Troubleshooting: Conduct thorough inspections and diagnostics to identify electrical problems in systems, equipment, or components. Use testing instruments and techniques to locate faults, analyze circuitry, and determine the root cause of malfunctions.
• Electrical Repairs and Maintenance: Perform repairs, replacements, and adjustments to electrical systems, wiring, fixtures, and equipment. Replace faulty or worn-out components, repair wiring connections, and ensure proper functionality and safety compliance.
• Service Calls and Work Orders: Respond to service calls from clients or customers to address electrical issues, resolve problems, and restore functionality. Follow work orders or service requests, prioritize tasks, and manage time efficiently to meet deadlines and customer expectations.
• Safety Compliance: Adhere to electrical codes, regulations, and safety protocols to ensure the well-being of oneself and others. Follow lockout/tagout procedures, use personal protective equipment (PPE) when necessary, and maintain knowledge of relevant safety guidelines.
• Electrical Installations: Assist with electrical system installations, including wiring, panels, switches, and other components. Collaborate with installation teams to ensure proper placement, connections, and compliance with specifications and electrical codes.
• Maintenance Contracts: Perform routine inspections, maintenance, and service on electrical systems for clients with maintenance contracts. Conduct preventive maintenance tasks, identify potential issues, and provide recommendations for improvements or repairs.
• Customer Service: Interact with customers in a professional and courteous manner. Provide clear explanations of electrical issues, repair options, and preventive measures. Address customer concerns, answer questions, and maintain positive relationships with clients.
• Documentation and Reporting: Maintain accurate records of service calls, repairs, inspections, and maintenance activities. Generate reports, work orders, or documentation as required by the organization or regulatory authorities. Update maintenance logs or databases to track service history.
• Upgrades and Improvements: Identify opportunities for system upgrades, energy-efficient solutions, or equipment replacements. Recommend improvements to enhance the performance, safety, and energy efficiency of electrical systems.
• Continued Learning and Professional Development: Stay updated with advancements in electrical technology, industry trends, and regulations. Participate in training programs, seminars, or workshops to expand knowledge and skills.
• Perform other duties as required or assigned by leadership.

Position Requirements

• Position requires extended hours, which will vary depending on job and site requirements. Each job will require specific hours of operation.
• May need to work weekends if business needs require
• Regular attendance is a necessary and essential function

Physical & Cognitive Requirements

• Must be able to bend, stoop, squat, crawl, climb, kneel, balance, push, pull and reach overhead
• Constantly moving on your feet for 8+ hours per day
• Climb ladders (all types)
• Completing overhead work for full day assignments
• Must be able to make transition from employee parking area into construction work areas and to gain access to all levels of the building, even if the only means of access is by O.S.H.A. approved site construction ladder or stairs still under construction but acceptable for use
• Possess good vision (normal or corrected)
• Positively identify colors of wires.

Skills and Qualifications

• Must have a valid Electricians License (depending on location / project)
• At least 3 - 5 years of lighting and electrical experience
• Valid and current driver’s license
• Must be able to pass a Drug and Background screen

Knowledge / Skills / Abilities

• Comprehends reading and drawing prints and schematics of same.
• Bend conduit by hand with hand benders.
• Must use all power tools, saws, threaders, wire tuggers, hydraulic benders, and knockout punches.
• Capable of digging trenches, either by use of hand tools or power equipment.
• Practices and comprehends safe work procedures as outlined in Company Safety Policy Handbook, Haz-Com Policy, and Lockout/Tagout Policy.
• Read and interprets maps, instructional manuals, specifications, work site directions, basic drawings and written instructions.
• Operate and work from mechanical personnel lifts (electric or gas powered).

Commensurate with experience, paid weekly. The Company reserves the right to adjust ranges depending on the qualifications of the selected candidate.

The Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identification, transgendered or bisexual status, national origin, age, disability or genetics. The Company complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which The Company has facilities. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Company does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States for any employer. The Company and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team.