Service Technician

Siddons-Martin Emergency Group; Olive Branch (MS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Disability insurance

Telehealth

401K with Employer Match

Paid Holidays and PTO

Insurance, Voluntary Life

Verizon Wireless Company Discount

Job summary

Siddons-Martin Emergency Group in Olive Branch, MS is seeking a Service Technician to service and repair rescue and breathing air related equipment. The role requires traveling to designated sites, performing diagnosis, repairs, and timely service in alignment with company goals.

Candidates should have a High School Diploma or GED, 2+ years in automotive service or related field, and strong communication and organizational skills. Proficiency with Outlook, Word, and Excel is preferred.

Qualifications

• High School Diploma or GED required.
• 2+ years in an automotive service-related industry and/or technical school certificate preferred.
• Strong communication and organizational skills.

Responsibilities

• Perform service, repair and troubleshooting on rescue and breathing air equipment.
• Provide accurate labor times and parts lists to foreman/management.
• Uphold company policies and operate safely and professionally.
• Maintain clean, safe work areas and proper tool storage.
• Travel to designated sites as directed and communicate progress.

Skills

Communication

Organization

Leadership

Customer service

Relationship building

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

OLIVE BRANCH, 7195 Maygan Drive, Olive Branch, Mississippi, United States of America

Job Description

Posted Thursday, August 6, 2026 at 6:00 AM

Employee-owned company!

Company Sponsored Benefits:

• Disability, Accident and Hospital Indemnity
• Insurance, Telehealth, Voluntary Life
• Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Paid Holidays and Paid Time Off

Company Paid Benefits:

• Basic Life & AD&D, Critical Illness
• Verizon Wireless Company Discount (eligibility requirements)

Summary

The Service Technician is responsible for the service and repair and troubleshooting on rescue and breathing air related equipment.

Duties and Responsibilities

Unless otherwise specified, the Service Technician is responsible for all daily field service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

• Enforce all company policies as defined in the SMEG Company Handbook
• Interact with entire Loose Equipment staff
• Maintain clean/safe work areas, cleanliness of tools and ensure proper tool storage, for both personal and company owned
• Maintain neat and professional personal appearance at all times
• Perform proper and accurate equipment diagnosis, services and repairs
• Perform quality repairs and services in a timely manner.
• Provide Foreman and Manager(s) with accurate estimated labor times.
• Provide Foreman and Manager(s) with complete parts needed list
• Participate in quality check process with Foreman and Manager(s)
• Understanding of productivity goals and review for areas in need of improvement
• Follow company processes and procedures as defined in the SMEG operations manual
• Participate in meetings with service staff to plan the week
• Maintain accurate, timely and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Manufacturing personnel
• Responsible for responsive/timely travel to designated sites and locations as directed/scheduled

Qualifications

• TheService Technician must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
• Must be willing to travel to other site locations and stations as needed.
• Experience within Fire and Emergency related industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software

Education and/or Experience

• High School Diploma or GED
• 2 Plus years with experience in an automotive service-related industry and/or technical school certificate.
• Knowledge of repair principles and procedures in all areas.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

OLIVE BRANCH, 7195 Maygan Drive, Olive Branch, Mississippi, United States of America