Service Technician

Generator Supercenter of Tampa Bay; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid time off

Company vehicle provided

Voluntary Life Insurance

Short and Long Term Disability

Job summary

Generator Supercenter, Inc. is seeking a Generator Service Technician to travel to customers' homes to repair and service standby generators using company vehicles.

You will diagnose, repair, and maintain standby power systems and document work in our software, with a focus on safety and customer satisfaction. The role involves a Mon-Fri schedule from 8 AM to 5 PM in the field, with a focus on wiring diagrams, manuals, and client communication.

Qualifications

• High school diploma or equivalent; electrical certification is a plus.
• Strong customer service and communication skills.
• Problem-solving, organization, and decision‑making skills.
• Ability to work independently and take initiative.
• Physically able to perform required tasks including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.

Responsibilities

• Receive daily workload of service/maintenance calls for Generac generators.
• Safely drive to and from customer residences within the service area.
• Communicate with customers regarding arrival times and work performed.
• Inspect, diagnose, repair, and maintain standby power systems.
• Follow manuals, diagrams, blueprints, and procedures.
• Test, diagnose, and operate automatic transfer switches.
• Document services in the electronic software system.
• Adhere to all safety practices and complete paperwork.
• Perform diagnostics and repairs on backup power systems.

Skills

Customer service

Communication skills

Problem solving

Independent work

Physical fitness

Electrical certification

Education

High school diploma

Job description

Benefits

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• Company work truck is provided
• * offered after 60 days of employment
• Paid time off

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize clean, renewable energy for savings from the grid and backup power.

Job Summary

The Generator Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using our company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the customer’s whole home standby generator. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our customers. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 AM - 5 PM. It is subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what the starting pay level would be within this range.

Main Job Description

Diagnosing and Repairing backup standby power systems and Servicing and Maintaining standby Generac generators.

Responsibilities

• Technicians will be provided with a daily workload of service/maintenance calls to perform on the Generac generators.
• Ability to drive company vehicles safely to/from customer’s residence within and surrounding area / job site.
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s home generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services that are performed using an electronic software system.
• Adhere to all safety practices and requirements.
• Fill out all paperwork and document maintenance work that was completed.
• Qualified technicians will perform diagnostics and repairs on backup power systems.

Qualifications

• High school diploma or equivalent. Electrical certification a plus.
• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision‑making skills.
• Ability to work independently, demonstrating initiative.
• Must be physically able to perform job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.

Requirements

• Must have a valid driver’s license and satisfactory driving record
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Experience with mechanical small engine repair work and with electrical wiring.
• Must be able to understand technical manuals, electric wiring diagrams, blueprints, and schematics.
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.
• The ability to work primarily outdoors in varying weather conditions and temperatures.

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

• Pay commensurate with experience ***