Service Technician

Crane Payment Innovations Inc.; Lubbock (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Technician Incentive Compensation Plan

Company provided vehicle, uniform, and

Tools and training

Paid time off

Sick time off

Medical, dental, & vision insurance

Flexible spending accounts

Life insurance and disability benefits

401K with Company contribution

Community involvement

Job summary

Crane Payment Innovations Inc. is seeking a Field Service Technician I to service, repair and maintain payment devices at client sites in Lubbock and surrounding areas. You will collaborate with the Field Support team to ensure uptime and customer satisfaction.

The role requires daily travel, some overnight trips, and ability to present a professional image while supporting customers in a fast-paced environment.

Qualifications

• Impeccable integrity and customer-first attitude.
• 1+ years of technician/field service experience or similar.
• Ability to access secured environments; licenses may be required.
• Electromechanical aptitude a plus; not mandatory.
• Excellent verbal and written communication skills; positive demeanor.
• Strong attention to detail and ability to prioritize work.
• Proficient in iOS, MS Office and Windows OS.
• Ability to set and track goals independently and work as a team.

Responsibilities

• Service, upgrade and perform preventative maintenance on electromechanical equipment.
• Travel daily to client sites (90%) with occasional overnight travel (10%).
• Collaborate with branch staff to satisfy client needs.
• Address customer service requests within contract response times.
• Manage extended hours and on-call duties as applicable.
• Safeguard and maintain vehicle stock of parts and assets.
• Keep company vehicle clean and serviced; safeguard company assets.

Skills

Integrity

Customer focus

Communication skills

Attention to detail

Team player

Travel readiness

Tools

iOS

MS Office

Windows OS

Job description

Service Technician

Location TX, Lubbock

Department Field Support

Employment Type Full Time

Have you ever used the self-checkout in a Target, Walmart of Home Depot? Played the slots at a MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization.

If you are interested in making a global impact, we are looking for a full-time Field Service Technician I to service the Lubbock, TX and surrounding areas .

WHAT YOU’LL BE DOING

The Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATM’s, software and specialized office products located at client sites in Lubbock and surrounding area. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.

Responsibilities and Duties

• Service, upgrade and perform preventative maintenance on company electromechanical equipment

• Travel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory covered

• Work with branch employees to satisfy client needs

• Address customer service requests within the specified contract response time

• Extended Hours Coverage periods and ‘On-Call’ duty where applicable

• Safeguard and maintain a balanced vehicle stock parts inventory

• Upkeep and cleanliness of company issued vehicle including scheduled service intervals

• Safeguarding of any company issued assets including tablet computer and mobile phone

• All other duties as required

WHO WE ARE LOOKING FOR

Qualifications

• Impeccable Integrity

• 1 + years of working as a technician/field service/mechanical role or similar profession

• Must be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accounts

• Strong electromechanical aptitude is a plus not a must

• Excellent verbal and written communication skills, including a positive, customer-first attitude

• Personable, approachable and able to work easily with others at all levels

• Strong Attention to details - able to proof and prioritize your own work

• Proficient in iOS, MS Office applications and Windows OS

• Ability to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team player

• Able to commit to and meet project deadlines

Physical Requirements

• Available for periodic travel to our corporate office in Mt. Prospect, IL for training classes

• Able to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sites

• The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the time

• Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment

• Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointments

• Ability to stand for long periods up to 75% of the time while servicing some equipment

Key Attributes for Success

• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities

• Strong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environment

• Ability to establish credibility, make decisive decisions and support the organization's preferences and priorities

• Results and people oriented with sound judgment—ability to balance other business considerations

• Team player – able to work in a matrix organization

• Excellent communication skills verbally and in writing

WE ARE OFFERING

• Technician Incentive Compensation Plan

• Company provided vehicle, uniform, tools and training

• Paid time off

• Sick time off

• Medical, dental, & vision insurance

• Flexible spending accounts

• Life insurance and disability benefits

• 401K with Company contribution

• Community involvement

CPI is a part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com .

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

#CPI #LI-JL1#LI-REMOTE