Service Technician

Light & Wonder; Louisville (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading gaming solutions provider in Louisville, Kentucky is seeking a driven professional to troubleshoot and maintain electronic gaming devices. This role involves traveling to different locations, performing repairs, and providing excellent service to clients. Candidates should be passionate and ready to represent the company's mission while handling technical tasks. Join us in transforming the gaming industry through innovative solutions.

Responsibilities

• Understand and embody the company's Mission, Vision, and Values.
• Travel to locations performing various functions and tasks.
• Perform basic troubleshooting techniques on main components.
• Replace broken parts like bill acceptors and monitors.
• Operate hand tools and electrical test equipment.
• Troubleshoot point of sale and server issues.
• Frequently move machines weighing over 400 pounds.
• Perform preventative maintenance on devices.
• Complete work orders to record repairs and service.
• Setup and configure routers for locations.
• Properly wire locations to avoid loops.
• Assign static IP addresses to game terminals and servers.
• Provide exceptional service to guests and employees.
• Perform other duties as assigned.

Job description

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran and fraternal organizations across our industry. We're looking for passionate, driven professionals to help us deliver industry-leading products and unforgettable player experiences. With a strong focus on innovation, service, and support, we're transforming how our veteran and fraternal partners raise money for the causes that matter most.

RESPONSIBILITIES

• Understand and embody the company's Mission, Vision, and Values, acting as an ambassador for these principles.
• Travel to locations performing various functions and tasks.
• Perform basic troubleshooting techniques on the main components of a cabinet, i.e. bill acceptors, printers, monitors, logic box, etc.
• Replace all broken parts, i.e. bill acceptors, printers, monitors, logic box, etc.
• Operate hand tools, soldering equipment, electrical test equipment, and other equipment as needed.
• Troubleshoot point of sale and/or server issues, i.e. no internet connection, IP address conflicts, install a printer and set as default, etc.
• Frequently move machines weighing in excess of 400 pounds.
• Perform all preventative maintenance on each type of device.
• Properly complete work orders to record repairs and service.
• Setup and configure the router for a location.
• Properly wire a location so that there are no loops.
• Assign static IP addresses to game terminals, routers, servers, and POS.
• Provide exceptional service to our guests and employees.
• Perform other duties as assigned.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.