Service Technician

Numotion; Lombard (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

401k

Life insurance

Job summary

Numotion is seeking a Service Technician to service and repair complex manual and power wheelchairs and other medical equipment. You will diagnose issues, perform adjustments, and work with manufacturers to source parts, ensuring devices are safe and reliable for customers who rely on them daily.

Join Numotion to contribute to mobility solutions and excellent customer service while maintaining compliance with policies and continuing education requirements.

Qualifications

• High School diploma or GED or equivalent work experience.
• At least 1 year of related technical or mechanical work experience.
• Valid state driver’s license with a clean driving record.
• Customer service orientation and a positive attitude.

Responsibilities

• Diagnose and troubleshoot basic issues on complex rehab equipment with guidance as needed.
• Perform restorative adjustments and programming on customer equipment.
• Coordinate with manufacturers to diagnose issues and obtain replacement parts quotes.
• Provide solutions to customer concerns and maintain high customer service standards.
• Maintain relationships with other business units and educate customers/caregivers on equipment upkeep.
• Utilize mobile apps and web tools to optimize routing and diagnostics.
• Complete daily repair events and related paperwork thoroughly and timely.
• Maintain a minimum of 10 hours of continuing education per year.

Skills

Positive attitude

Customer service mindset

Valid driver's license

Education

High School diploma / GED

Job description

Join Numotion: The Leader in Complex Rehabilitation Technology – Become a Service Technician!

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. We are committed to maintaining an inclusive work environment based on open dialogue, active listening, and continuous improvement. Join us, and contribute to fulfilling our mission to provide life-changing mobility solutions.

As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day.

The pay range for this position is $22.08-$28.71. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

JOB PURPOSE:

A Service Technician is responsible for servicing and repairing complex manual and power wheelchairs as well as other medical equipment, using a variety of diagnostic tools and current information from manufacturers. They maintain clients’ and referral sources’ satisfaction by ensuring functional goals and outcomes are being met while demonstrating care for the customer.

KEY RESPONSIBILITIES:

• Diagnoses and troubleshoots basic product issues on complex rehab equipment with minimal assistance from leaders, peers, and manufacturer guidance as required.
• Performs restorative adjustments and programming of customer equipment as needed or directed.
• Works with manufacturer of customer equipment to correctly diagnose issues and obtain quotes for replacement parts as needed.
• Provides solutions for customer concerns and continually focuses on customer service as our top priority.
• Maintains strong working relationships with all other business units.
• Educates customers and caregivers on proper use & upkeep of equipment.
• Uses digital tools (phone apps & web-based interfaces) to maximize routing & diagnostic efficiency and accuracy.
• Able to consistently complete all daily assigned repair events (evaluations and/or deliveries).
• Consistently complete all paperwork in a thorough and timely manner.
• Maintain a minimum of 10 Hours of Continuing Education per year.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.

REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• High School diploma/GED or equivalent work experience.
• Minimum of one year of related work experience in a technical and/or mechanical capacity.
• Must have a positive attitude and be service-minded.
• Valid State Driver’s License with a clean driving record.

PREFERRED QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Minimum one year of experience in a customer-facing role.
• Experience in or exposure to healthcare.
• Working knowledge of maintaining, diagnosing, and installing or replacing equipment.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and use sound judgment to resolve technical issues.
• Strong verbal and written communication skills.
• Ability to work effectively with cross-functional teams to achieve shared goals.
• Ability to adapt to changing priorities, processes, and technology.
• Strong listening, organizational, and prioritization skills.
• Comfortable using mobile devices and applications, including accessing websites and other digital tools.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

PHYSICAL WORK REQUIREMENTS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, fingers associated with computer equipment.
• Must be able to walk, climb (ladders and stairs), stoop, kneel, crouch, crawl, squat, and reach (overhead and below waist).
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift up to 60 lbs. and pull/push equipment heavier than 100 lbs. at times.
• Ability to communicate effectively.
• Ability to work overtime as needed.
• Ability to drive a motor vehicle for extended periods of time, as required by the position.

Equal Opportunity Employer:

Numotion is proud to be an equal opportunity employer. We are dedicated to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. We do not tolerate discrimination in any form and are committed to fostering a work environment that reflects the diverse communities we serve. All candidates must pass a drug test as part of the hiring process.

Join Numotion – where your work makes a real difference in the lives of those who need it most!

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• medical
• dental and vision insurance
• short-term disability
• long-term disability
• 401k
• life insurance