Service Technician

BH Management Services, LLC; Laurel (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

BH Management Services, LLC is seeking a Service Technician III to oversee and assist in the physical assets, perform maintenance repairs, and support make-readies for apartments. You will help maintain inventory, protect residents and property, and collaborate with the Service Manager to ensure safety and high standards.

The role requires performing HVAC and appliance repairs, following OSHA safety rules, and communicating with residents and team members daily.

Qualifications

• Three years of progressive maintenance and safety experience.
• Intermediate computer skills required to perform job functions.
• Regular manual, task-oriented work under minimal supervision and prioritization of tasks.
• High School diploma preferred.

Responsibilities

• Respond to service requests and assist with repairs to maintain property standards.
• Complete maintenance, appliance repairs, and make-readies as needed.
• Assist in preventive maintenance programs and manage supplies inventory.

Skills

Maintenance experience

Safety compliance

Basic computer skills

Manual labor

Education

High School diploma

Tools

Hand tools

HVAC tools

Job description

Who We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go- getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Position Summary

The Service Technician III is responsible for assisting and oversight of the physical assets, general maintenance repairs, apartment make-readies, and preventive maintenance and construction or rehabilitation projects for the property. Responsible for assisting in maintaining adequate inventory of supplies for repairs. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Essential Job Functions

• Uses industry-specific technology to establish priorities and responds to service requests and assists in monitoring the completion of service requests within company standards.
• Completes maintenance requests, replacements, and upkeep within company standards including exterior grounds and common areas of the property, performing HVAC repair, appliance repair, and assisting with make readies as needed.
• Assists with the identification and correction of hazardous community conditions and liabilities and reports hazards to the Community Manager and Service Manager.
• Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
• Responsible for the maintenance and security of all property-issued tools.
• Post notices and other community communication, if applicable.
• Works with the office team and/or Service Manager to assist with determining weekly apartment make-ready schedules.
• Ensures all repairs/replacements/cleaning is completed as necessary for apartments to be move‑in ready.
• Assists with determining supply and equipment needs.
• Oversees maintenance operations and staff in the absence of the Service Manager.
• Shares on‑call responsibilities, including inclement weather conditions, with the maintenance team.
• Responds to resident requests per company standards.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements.
• Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
• Other duties as assigned.

Minimum Qualifications/Skills

• Minimum of three years of progressive maintenance and safety experience.
• Intermediate computer skills, including industry‑specific technology required to perform job functions.
• Regularly performs manual, task‑oriented work under minimal supervision and prioritizes tasks.
• High School diploma – preferred.

Required Certifications

• EPA section 608 Type I – Appliance, Type II – HVAC or Universal.
• Working knowledge of basic appliance repairs.
• Basic knowledge of HVAC repairs.
• Required to provide own (industry-specific) hand tools.

Work Schedule

Monday‑Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on‑call” and/or participate in a rotating “on‑call” schedule as needed to meet business needs.

Physical Requirements/Environment

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body.
• Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reaching overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live.

Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience.

Thanks for considering BH as the next step in your career journey! BH Career Search Find a career that creates a lifestyle. A career at BH means your work will have a real impact on people’s lives. So if you’re seeking a meaningful career in the exciting realm of real estate, we’re excited to hear from you.