Service Technician

Insight Global; Las Vegas (NV); On-site; USD 65,000 - 95,000; Full time

Job summary

BeaconMedaes is seeking a skilled field service technician to perform routine maintenance and repairs on medical gas equipment at customer facilities, documenting work and reports. You will build strong customer relationships and promote BeaconMedaes standards.

You will train other technicians, provide technical support, uphold safety procedures, keep a professional image, and manage inventory and service vehicles for efficient repairs.

Qualifications

• 5+ years of technical field service experience maintaining and repairing various types of mechanical and electrical equipment.
• Maintenance, overhaul and repair of compressed air or vacuum equipment.
• Strong mechanical and electrical skills.
• Associate degree or equivalent.
• Technical training in mechanical and/or electrical, ASSE 6040/6030/6020 credentials.
• Hospital environment experience.

Responsibilities

• Perform routine maintenance and repairs on medical gas equipment at customer facilities.
• Complete paperwork and reports related to service activities.
• Develop rapport with customers and promote BeaconMedaes standards.
• Train and assist other Service Technicians as requested.
• Provide technical support to other departments as required.
• Uphold safety procedures and proper PPE usage.
• Maintain a professional image and company vehicle appearance.
• Manage inventory and store parts for quick repairs.
• Recordkeeping: daily job reports, weekly time sheets, monthly expense reports.
• Warranty part returns within two weeks.

Skills

Technical field service

Maintenance & repair

Mechanical skills

Electrical skills

Education

Associate degree or equivalent

Technical training in mechanical/electrical

ASSE 6040/6030/6020 credentials

Job description

Job Description

In this role you are expected to perform routine maintenance and repairs on medical gas equipment at customer facilities, including the completion of relevant paperwork and reports. Your mission is to generate and maintain critical relationship with existing customers, promoting the BeaconMedaes standard of excellence - keeping us First in Mind, First in Choice.

The role is focused on the following:

Preventative Maintenance and Repairs (85%) – Perform routine, preventative maintenance, and repairs on Medical Gas Products. Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment. Test and document the proper operating parameters prior to and following preventative maintenance and repairs. Provide walk-through evaluations and basic system assessments.

• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
• Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
• Serve as an ambassador for the company.
• Train and assist other Service Technicians as requested.
• Provide technical support to other departments and personnel as required.
• Always promote and practice proper safety procedures and correct use of personal protective equipment (PPE).
• Always maintain a professional image through appearance and personal actions.
• Uphold a positive company brand through appropriate attention to the appearance of the company vehicle.
• Maintain the service vehicle per manufacturer’s recommendations.
• Properly store and manage inventory levels of accuracy, to provide quick customer repairs.

Recordkeeping and Documentation (10%) – Complete job reports daily, time sheets weekly, expense reports should be turned in at least monthly and other job-related paperwork as required.

Warranty Part Returns (5%) – Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks.

Perform assigned duties in accordance with BeaconMedaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done. Perform additional assignments as required.

Skills and Requirements

• 5+ years of technical field service experience maintaining and repairing various types of mechanical and electrical equipment
• Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of compressed air or vacuum equipment
• Strong mechanical and electrical skills
• Associate degree or equivalent
• Technical training in mechanical and/or electrical, or equivalent experienceASSE 6040; ASSE 6030 or ASSE 6020 credentialsHospital environment experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].