HVAC Service Technician - Journeyman

Karachaganak Petroleum Operating B.V. (KPO); Kennesaw (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Maxair is seeking a service technician to perform preventive maintenance and on-site service for a variety of HVAC equipment at customer locations. You will coordinate with dispatchers, project managers, and customers to diagnose issues, perform repairs, and recommend maintenance solutions.

The role emphasizes safety, documentation, and teamwork, with requirement to travel locally and work overtime as needed to meet customer demands.

Qualifications

• High school diploma or GED is required.
• 5+ years of experience as a commercial HVAC technician.
• EPA certification for refrigerant handling (Type I & II).
• Clean driving record and valid driver’s license.
• Ability to pass pre-employment drug screen and work in a drug-free environment.

Responsibilities

• Safely perform preventative maintenance visits on HVAC equipment at Maxair customers.
• Conduct emergency service visits and support repairs or replacements as needed.
• Purchase required materials and submit receipts in the PO system.
• Complete all required electronic paperwork in a timely manner.
• Communicate with dispatcher and supervisor about assignments and issues.
• Maintain truck inventory and stay compliant with safety policies.

Skills

Customer Focused

Decision Quality

Optimizing Work Processes

Instills Trust

Education

High school diploma or GED

EPA Refrigerant Handling Certification (Type I & II)

Job description

Summary / Objective

The service technician represents Maxair by serving as the direct customer contact and is responsible for servicing products and equipment on assigned work orders, ensuring customer satisfaction by identifying, analyzing, diagnosing, and repairing equipment and systems at the customer’s location. Service technicians work closely with the dispatcher and their team leader for daily assignments, material acquisition, and weekly scheduling.

Description

In this position you will establish and maintain a positive relationship with customers, vendors, and co‑workers through effective oral and written communication skills via phone, computer, and face to face. You will perform scheduled and unscheduled preventative maintenance, inspections, site surveys, and service requests, including repair, replacement, and modifications of equipment or systems as needed or requested by customers. Communicating with customers, account managers, and project managers regarding service‑call findings and recommendations is required. Job stress will range from moderate to extreme, with an average day being moderately stressful.

At Maxair, we believe that our customer’s satisfaction is the goal of our work. We safely provide the highest quality products and services for a fair price. Our employees’ personal happiness and job satisfaction are critical to our success, and we value our employees as professionals.

Essential Functions

• Safely perform preventative maintenance visits to Maxair customers, servicing a variety of HVAC equipment including split systems, water source heat pumps, rooftop units, computer room air conditioners, mini‑split systems, packaged systems, and more.
• Safely perform emergency service visits to Maxair customers as well as new customers.
• Purchase required material from supply house, using Maxair PO system, and submit weekly receipts.
• Complete all required electronic paperwork in a timely and accurate manner.
• Communicate regularly with Maxair dispatcher to receive daily assignments and report completion.
• Communicate regularly with assigned Area Team Leader/Area Supervisor/Area Manager about any technical or customer issues.
• Communicate with Maxair service sales personnel to support repair quotes, new maintenance agreement quotes, and other customer needs.
• Maintain the equipment and inventory in your truck for maximum efficiency.
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weeks as the business requires, including rare overnight stays.
• Participate in Journeyman on‑call technician rotation schedule that includes nights, weekends, and holidays.
• Support Maxair financial goals and initiatives to achieve them.
• Conform with Maxair policies and procedures at all times.
• Enforce safety to the highest standards and maintain security and accountability of company‑issued and procured assets by recording use, wear, and conditions.
• Exhibit professional conduct at all times, whether at the job site or driving company vehicles.
• Maintain any necessary licenses or certifications which may apply.
• Attend required department meetings.
• Attend company or vendor training as required.
• Work with and train any HVAC helpers/apprentices who may be assigned to work with you.

Competencies

• Customer Focused
• Decision Quality
• Optimizing Work Processes
• Instills Trust

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

The HVAC service technicians work primarily in commercial buildings, office buildings, schools, hospitals, government buildings, and factories. The work sites may be very hot or cold due to the heating and cooling systems that are to be repaired and may not be functioning properly. Parts of these systems are located outdoors, and working in cramped spaces during irregular hours is common. Ability to climb ladders to access rooftop units will be needed.

Physical Demands

This position is highly physical and requires regular use of hands and fingers, walking, stooping, kneeling, and lifting. Employees must regularly lift and or move up to 10 lbs., frequently lift up to 50 lbs., and occasionally lift more than 50 lbs. Work may be indoors or outdoors, in awkward or cramped spaces, and may involve handling heavy equipment.

Position Type / Expected Hours of Work

This is a full‑time position, typically Monday through Friday, 8:00 AM to 4:30 PM, with frequent overtime and irregular hours.

Travel

Daily travel to service locations in the greater Atlanta, GA area is required.

Required Education and Experience

• High school diploma or GED
• At least 18 years old
• Ability to pass a pre‑employment drug screen and participate in a drug‑free workplace
• Clean driving record and current driver’s license
• Strong steady work history with at least 5 years as a commercial HVAC technician
• Local Union 72 membership as Apprentice, Tradesman, or Journeyman (or willingness and ability to join)
• EPA Certification for refrigerant handling, Type I and II
• Working proficiency with handheld computer (e.g., smartphone, iPad)

Preferred Education and Experience

• Associate’s degree
• Star certification
• OSHA 30 certification

Additional Eligibility Qualifications

• Demonstrated history of working safely and following safe working practices
• Ability to work effectively and harmoniously with Maxair customers and coworkers, while supporting Maxair’s culture
• Very genuine and personable