Service Technician

ADT; Janesville (WI); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Full benefits on the 1st of the month

Casual, energetic work environment

Medical, Dental, Vision, 401(k) with 1

Paid vacation time

Tuition reimbursement, referrals

Job summary

ADT is hiring a Residential Service Technician to troubleshoot, configure, reconstruct and program security and site automation solutions for homes and small businesses. You will service fire and CO detection, networking, hosted video, and access control, follow standard procedures, test system signals, and communicate clearly with customers and the care center.

A high school diploma, at least 2 years of service experience, a valid driver’s license, and strong communication skills are required,

Qualifications

• Service experience.
• Technical aptitude.
• Strong verbal communication.
• Customer focused and customer driven mindset.
• Thrive in the face of uncertainty.
• Valid driver's license.
• High School degree or the equivalent.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Skills

Excellent communication

Driver's license

Plan reading (electrical/sprinkler)

Troubleshooting

Physical stamina

Education

High school diploma or GED

Job description

About Us

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

What defines success at ADT?

The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions.

What are your key responsibilities?

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.


• Follow and complete required processes of wired/wireless technology and connection procedures.


• Test and validate system signals/communication with central monitoring to properly establish service.


• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Qualifications - External

• Service experience


• Technical aptitude


• Strong verbal communication


• Customer focused and customer driven mindset


• Thrive in the face of uncertainty


• Valid driver's license


• High School degree or the equivalent

What’s in it for you?

• Full benefits on the 1st of the month after 31 days of employment


• Casual, yet energetic and engaging work environments


• Medical, Dental, Vision, 401(k) with employer matching


• Paid vacation time (We all need to recharge)


• Tuition reimbursement, employee referral bonuses


• A culture of coaching, development and career growth opportunities

Position Summary

The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections.

• Locate and alleviate trouble with damaged equipment or wiring.


• Readjust equipment, repair or replace inoperative equipment and test for operation.


• Read blueprints, building and electrical plans in order to complete equipment repairs.


• Prepare trouble order forms to report temporary repairs.


• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Education/Certification

• High school diploma or GED.

Experience

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

Skills

• Excellent communication skills.


• Able to read building electrical and sprinkler plans as required for clearing equipment trouble


• Standing, stooping, lifting ,climbing ,crawling


• Valid driver's license required.

Want to learn more about ADT?

Visit us online at www.adt.com or on Facebook.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.