Service Technician

AgHires; Ithaca (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance/HSA

401K with employer match

Vacation/Sick pay

Paid holidays

Profit sharing plan

Employee discounts and training

Laptop

Mobile phone reimbursement

Company vehicle access

Job summary

Ellens Equipment Inc is a family-owned dealer of agricultural, construction and landscaping equipment. We repair, service, and sell equipment from Bobcat, Develon, New Holland and more.

As a service technician, you will diagnose and repair equipment at the shop or at customer sites. You will perform diagnostics, repairs (electrical, hydraulic, mechanical, diesel), complete service paperwork, and follow safety policies while working with a cooperative service team.

Qualifications

• 2+ years of construction/heavy equipment repair experience.
• Experience in repair of agricultural and construction equipment.
• Ability to read and interpret schematics.
• Strong communication and teamwork.
• Proficient in basic computer skills (Excel/Word).
• Able to work extended hours/weekends as needed.

Responsibilities

• Diagnose and repair equipment in shop or on customer sites.
• Complete service paperwork accurately and timely.
• Maintain safety in shop and on job sites.
• Mentor apprentices and junior technicians when possible.
• Communicate with customers and management about issues.

Skills

Diagnostics knowledge

Teamwork

Flexible hours

Basic computer skills

Welding experience

Schematic reading

Self-motivation

Driver's license

Communication skills

Education

High school diploma

Technical training

Tools

Diagnostic equipment

Forklifts

Hydraulic lifts

Job description

Service Technician (Mobile and In Shop)

Ellens Equipment Inc is a family owned, agricultural, construction and landscaping equipment dealer. The company offers equipment repair services, parts and sales of several different types of equipment from a variety of manufacturers. Ellens Equipment is looking or a personable, reliable and hardworking member to join our service team, repairing agricultural and construction equipment including Bobcat, Develon, New Holland and more. As a service technician, your job duties would include but are not limited to:

• Service Diagnostics:Performs basic / complex diagnostics on agricultural / construction / diesel equipment, determining what repairs are needed and/or recommended for future attention / maintenance. This can be for either customer-owned equipment located at the shop or at customer’s site, or dealer-owned equipment (inspections).
• Service Repairs:Performs repairs on above equipment (electrical, hydraulic, mechanical, diesel) as requested by manager. Accountable for performing quality work and attaining stated goals for efficiency.
• Service Training / Development:Participates in all requested job-related training and development, as well as taking an active interest in improving skills with other training programs.
• Service Paperwork:Completes all reports and forms for service operations in a timely and accurate manner. This would include inspection reports, warranty comments, work orders, etc. Uses CNH Assist as appropriate. Uses computers / tablets for data entry as required. Ensure manager is aware of any issues / surprises which can impact customer billing or satisfaction. Ensures accurate timekeeping for job costing.
• Equipment and Tools:Apply and use hand, power, and pneumatic tools properly. Maintains good condition and cleanliness of company vehicles inventory, tools, and equipment, including return of tools to storage areas.
• Safety:Follows all company and common-sense safety policies, while using all required personal safety equipment. Ensures a safe work environment in his bay; reports any issues in bay or other service work areas to manager for followup.
• Teamwork:Works collaboratively with other technicians, parts, and sales personnel. Mentors Service Technician Apprentices and junior Technicians as able. Works afterhours (daily or weekend) as required.
• Communications:Communicate directly with equipment owners, operators, and management. Ensures good communication with other employees. Communicates appropriately with customers, and conveys any operational issues to manager.

Qualifications and skills

• Proven knowledge of methods, materials, tools, and techniques used in the repair of Ag Construction / Outdoor power equipment Must possess excellent oral and written communication skills
• Must be able to work in a team environment
• Ability to work extended hours during the week and on weekends, when needed
• Individual must be self-motivated and organized
• Basic Computer skills, including Microsoft Excel and Word
• Excellent skills in operating vehicles and equipment used in service shops (diagnostic equipment, forklifts, hydraulic lifts, etc.)
• Should have basic welding experience
• Must be able to work with minimal supervision
• Ability to diagnose and repair diesel engines a definite plus
• Air conditioning repair and service knowledge beneficial

Experience:

Construction/Heavy Equipment and/or Agriculture Equipment Repair: 2+ years (Required)

Benefits:

• The company offers a great benefit package including health insurance/HSA
• 401K with employer match
• vacation/sick pay
• paid holidays
• profit sharing plan
• employee discounts and training
• Company provides laptop
• mobile phone reimbursement
• company vehicle access

Job Type:

Full-time

Competency:

The position requires experience with mechanical, hydraulic and electrical systems. The ability to read and interpret electrical and hydraulic schematics. Strong work ethic and a high level of integrity. Great attention to detail and a sound problem-solving ability.

Education:

High school diploma. Technical training also beneficial

Physical Requirements:

Must be able to safely operate equipment, mount and dismount equipment, safely hook-up, secure and transport equipment. Periods of extensive sitting, standing and squatting are routinely required. Must be able to lift 80+ pounds.