Service Technician

Epiroc; Elko (NV); On-site; USD 36,000 - 62,000; Full time

Benefits offered by this job

Health care eligibility

Wellness program

401(k) plan

Tuition reimbursement program

Paid Vacation

Paid Sick Time

Job summary

Epiroc USA LLC is seeking a Service Technician in Elko, NV to support preventative maintenance, diagnostics, and repairs for our mining and construction equipment. The role emphasizes safety, efficient service delivery, and clear communication with customers and the Service Coordinator.

Responsibilities include completing PDIs, on-site maintenance, and escalating complex issues while maintaining high quality standards.

Qualifications

• Experience in preventative maintenance and basic troubleshooting on industrial equipment.
• Ability to work independently and manage multiple projects.
• Strong safety awareness and PPE compliance.
• Excellent communication with Service Coordinator and customers.

Responsibilities

• Complete Pre-delivery Inspections (PDI) on machines.
• Perform routine preventative maintenance and troubleshoot repairs.
• Ensure tools and equipment are on-site and properly maintained.
• Communicate service and other relevant activities to the Service Coordinator in a complete and timely manner.
• Adhere to Company safety and environmental requirements, including PPE usage.
• Maintain courteous and professional demeanor with customers and internal staff.
• Take initiative to run diagnostics on malfunctioning equipment and initiate repairs.
• Work independently with minimal supervision on hydraulic and electrical repairs.
• Support varied activities with simultaneous projects in a fast-paced environment.
• Test and document proper operating parameters.
• Perform detailed failure analyses on rebuilt components and provide corrective actions.
• Serve as a subject matter expert for other service technicians.

Job description

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us.

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change.

With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.

Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Service Technician at Epiroc!

At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers’ productivity. We focus on spare parts supply, professional service, support solutions and training.

Service Technicians provide thorough service support for preventative maintenance, equipment troubleshooting & repairs and monitoring/testing that result in minimizing downtime, reducing costs and promoting our service and product capabilities. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, noxious or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Work Type: Elko, NV

Work Type: Onsite

Responsibilities:

Level 1:

• Complete Pre-delivery Inspections (PDI) on machines
• Perform routine preventative maintenance, use analytical skills to troubleshoot and repair all Epiroc products in accordance with manufacturer recommendations
• Ensure the appropriate tools and equipment are on-site and properly maintained
• Communicate service and other relevant activities to the Service Coordinator in a complete and timely manner
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact
• Maintaining courteous and professional demeanor and communication with customers and internal staff at all times

Level 2:

In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for:

• Take initiative to run diagnostics on malfunctioning equipment, determine possible causes and initiate repairs
• Ability to work independently, exercising self-discipline with minimal supervision, including when performing troubleshooting on hydraulic and electrical repairs
• Execute diagnostics on malfunctioning components, use expertise to determine possible causes of failure, and perform repairs as required
• Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment

Level 3:

In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for:

• Test and document proper operating parameters
• Complete detailed failure analyses on all rebuilt components and provide details to determine the root cause of the failure or problem, identify corrective action and implement steps to prevent reoccurrence, initiate warranty process as needed
• Serve as a subject matter expert for other service technicians, support with their training and development

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team.

An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter.

Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.

Salary Range: The salary for this position is between $26.00 and $45.00 hourly, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.