Service Technician

hendrick; Duluth (GA); On-site; USD 50,000 - 85,000; Full time

Job summary

Rick Hendrick Chevrolet (Duluth) in Duluth, GA is seeking an experienced automotive service technician to identify necessary repairs and perform maintenance in accordance with dealership and manufacturer guidelines. You will examine customer vehicles, estimate repair costs, and document all services performed, while maintaining CSI at or above company standards.

Qualified candidates have high school diploma and 5+ years in automotive repair with valid driver's license and manufacturer/NAPA

Qualifications

• Thorough knowledge of automotive parts and systems.
• Demonstrable mechanical skills and knowledge.
• Technical training or commensurate technical experience required.

Responsibilities

• Examines customer vehicles.
• Identifies necessary vehicle repairs and maintenance.
• Estimates cost of repairs.
• Performs vehicle repairs and maintenance.
• Documents services performed.
• Follows dealership and manufacturer service guidelines.
• Maintains CSI at or above Company standards.
• Follows Safeguards rules and regulations.

Skills

Automotive knowledge

Mechanical skills

Technical training

Education

High School Diploma

Tools

Manufacturer/NAPA training

Job description

Rick Hendrick Chevrolet (Duluth)

Location: 3277 Satellite Blvd, Duluth, Georgia 30096

Summary:

Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.

Supervisory Responsibilities:

This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

• Examines customer vehicles.
• Identifies necessary vehicle repairs and maintenance.
• Estimates cost of repairs.
• Performs vehicle repairs and maintenance.
• Documents services performed.
• Performs services efficiently and according to dealership guidelines.
• Follows dealership and manufacturer service guidelines.
• Requests necessary parts.
• Effectively utilizes available technologies to enhance customer experience.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

Desired Education:

• o GED
• √ High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree

Field of Study/Work Experience:

• o Accounting
• √ Automotive
• o Business
• o Human Resources
• o Information Technology

Desired Work Experience:

• o up to 3 years
• o 3-5 years
• √ 5+ years

Education/Experience:

Thorough knowledge of automotive parts and systems. Demonstrable mechanical skills and knowledge. Technical training or commensurate technical experience required.

Certificates and Licenses:

• √ Valid Driver's License
• √ Certified/senior technician with respective manufacturer.
• √ State inspection/emissions license required by State.
• √ All required manufacturer fundamental training and/or NAPA training provided by HAG.
• √ Meets and/or exceeds manufacturer requirements for ASE tests.
• √ Completed manufacturer training to perform: warranty repairs/recalls on most vehicles, PDI's, maintenance, and minor repairs.

Computer Skills:

Basic Computer skills to utilize timekeeping system. Ability to learn parts department computer inventory and ordering system.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands:

Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values:

• Servant Leadership
  Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect
  Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity
  Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm
  Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning
  Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels
  Taking