Service Technician

Performance Food Group (New); Des Moines (IA); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group (New) seeks a Field Service Technician to install and service equipment at customer sites, including dishwashers and beverage machines. You will work as part of a team to support the company’s equipment portfolio.

This role requires a valid driver’s license and hands-on maintenance experience. You will respond to service calls within 2 hours and participate in inventory and administrative duties.

Qualifications

• High School Diploma/GED or Equivalent Experience.
• 6 Months - 1 Year Equipment sales and/or maintenance.
• Valid Driver License, Valid and in State.

Responsibilities

• Responds to customer calls for service within 2 hours; on-call 24 hours per day within own territories (including holidays).
• Maintains vehicle parts inventory; orders and picks up parts for service calls; performs regular inventories.
• Maintains service vans and reports issues requiring repairs to Fleet Manager.
• Installs/removes equipment such as dishwashers and beverage machines as needed.
• Evaluates and reconditions returned equipment; performs routine preventive maintenance for customers.
• Performs record-keeping, including service reports and equipment transfer sheets.
• Bills customers based on mark-ups and taxes; maintains catalogs and price lists; responds to sales leads.
• Performs other duties as assigned; complies with all policies and standards.

Skills

Equipment maintenance

Customer service

Inventory management

On-call readiness

Education

High School Diploma/GED

Tools

Valid Driver License

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary

Responsible for installing and servicing equipment (e.g., dishwashers, chemical dispensing equipment, and coffee, hot chocolate and juice machines), primarily located at customer sites. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities

• Responds to customer calls for service within 2 hours; on-call 24 hours per day within own individual territories (including holidays); on-call on a rotating basis.
• Maintains vehicle parts inventory. Orders and picks up parts for service calls, as necessary. Performs annual inventory of shop, truck, parts, and equipment, and monthly inventories of equipment.
• Maintains service vans, (e.g., tire pressure, fluids, washing/cleaning exterior and interior, etc.); reports any problems requiring vehicle repairs to Fleet Manager.
• Installs and/or removes equipment, as required (e.g., dishwashers, chemical dispensing equipment, and coffee, hot chocolate, and juice machines.)
• Evaluates and reconditions returned equipment; performs routine preventive maintenance for customers.
• Performs record-keeping, including service reports and equipment transfer sheets.
• Bills customers, as required, based on mark-ups and taxes; maintains catalogs and price lists; generates and responds to sales leads.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• High School Diploma/GED or Equivalent Experience
• 6 Months - 1 Year Equipment sales and/or maintenance
• Valid Driver License, Valid and in State

Preferred qualifications

• 1 - 3 Years Equipment sales and/or maintenance within foodservice industry

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.