Service Technician

Power Home Remodeling; City of Poughkeepsie (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Use of company vehicle

Medical, dental, life insurance

401(k) retirement plan

Paid vacation & holidays

Parental leave

Wellness program rewards

Relocation opportunities

Job summary

Power Home Remodeling is seeking a Service Technician with strong field-service experience in replacement windows & doors, vinyl siding, roofing and gutters. You will diagnose installation issues, propose viable solutions, and draft timelines for resolution.

The role is field-heavy with minimal supervision and requires knowledge of residential construction and excellent customer service. Qualified candidates typically have a High School Diploma and 2–4 years of related work, plus OSHA 10 and RRP

Qualifications

• High School Diploma required with 2–4 years of related work experience.
• OSHA 10 and RRP Lead Renovator Certification are required or will be provided upon employment.

Responsibilities

• Diagnose installation issues and assess viable solutions.
• Draft fixed timelines to resolve, replace, or repair.
• Work primarily in the field with minimal supervision.
• Review customer details and requirements prior to service.
• Perform services efficiently while adhering to safety standards.
• Maintain communication and provide feedback for process improvements.

Skills

Time management

Organizational skills

Customer service

Negotiation

Decision making

Residential construction knowledge

Education

High School Diploma

OSHA 10 Certification

RRP Lead Renovator Certification

Job description

Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that “dream” and “achieve” are not mutually exclusive. That philosophy has served us well in becoming FORTUNE Magazine’s #1 Workplace for Millennials and one of Glassdoor’s Best Places to Work. 90% of our executives begin their careers in entry-level positions because we recruit, train, and retain talented individuals with a drive to succeed. Power is more than a home remodeling company. Power is a dream realization, technology-innovation, community-advocacy, expectation-shattering, happiness-maximizing company dedicated to improvement, both for our customers, and ourselves.

Position Summary

The Service Technician services both the overall business of the company and the needs of customers by diagnosing installation issues, assessing viable solutions for said issues and accurately drafting a fixed timeline to resolve, replace or repair. Candidates must have significant experience in the home remodeling industry, specific to replacement windows & doors, vinyl siding, asphalt shingle roofing and gutters. This position works almost primarily in the field with minimal supervision or contact with a manager.

Essential Duties And Responsibilities

• Confirm all scheduled services at least 1-2 days in advance to ensure readiness.
• Equipment and/or material preparation prior to scheduled appointments.
• Review customer details, service requirements, and any special instructions beforehand.
• Perform each service efficiently and effectively, adhering to company standards and safety protocols.
• Complete assigned services within the designated timeframes, maintaining quality and workmanship.
• Consistently seek ways to improve service delivery, customer satisfaction & provide feedback.
• Ensure timely communication for issues that require further resolution or investigation.

Core Competencies

• Must have the ability to prioritize and manage time.
• Must be organized, self- motivated, and detail-oriented.
• Must have great customer service skills.
• Must be comfortable with negotiating and independently having the authority to make decisions to resolve customer concerns in real time.
• General knowledge of residential construction and hands on experience.

Education And Experience

• High School Diploma and 2-4 years of related work experience is required.
• Required Licenses and Certifications:
• OSHA 10, RRP Lead Renovator Certification (Will receive upon employment if not currently certified)

Salary & Benefits

• Hourly Pay: $25.50
• Use of company vehicle
• Technology package (IPad/IPhone
• EZ Pass
• Gas Card
• Full medical, dental, life, and disability insurance plans that can be tailored to you and your family’s specific needs
• Subsidized child care and fertility benefits
• Paid parental leave
• Free health screenings & rewards for participation in wellness programs
• A comprehensive 401(k) retirement savings program, matched by Power
• Ample paid vacation and holidays
• An employee-relief fund
• Year-round events and activities, including an all expenses-paid music festival in Cancun, Mexico for you and a significant other
• Year-round volunteer opportunities
• Personal development - We provide books, courses and opportunity to attend leadership conferences
• Artfully designed office spaces & relocation opportunities

Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to [e-mail]