Service Technician

Tennant Company; Cincinnati (AR); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Competitive Salary

Performance-based incentives structure

Excellent benefits package (eligible)

Company Service Vehicle

Cell phone and Tablet

Uniforms

Specialty Tools

Comprehensive training program

Job summary

Tennant Company in Cincinnati, OH is seeking a Field Service Technician who will diagnose equipment issues and perform preventative maintenance on Tennant products at customer sites. You will own your territory, plan daily routes, and communicate service timelines, costs, and follow-up needs to customers.

The role requires a high school diploma, a valid driver's license, and 0–2 years in mechanical/electrical troubleshooting; you will use hand and power tools, read schematics, and collaborate

Qualifications

• High school diploma or equivalent required; vocational training preferred.
• 0–2 years in troubleshooting and repairing mechanical/electrical systems.
• Ability to read electrical schematics and use diagnostic tools.

Responsibilities

• Perform preventive maintenance and troubleshoot/repair mechanical, electrical, hydraulic systems.
• Own your territory: plan daily routes and communicate timelines, costs, and follow-ups to customers.
• Collaborate with sales, customer service, and other technicians to support success.

Skills

Troubleshooting

Electrical systems

Mechanical systems

Reading schematics

Shop tools

MS Office & email

Customer interaction

Education

High school diploma or equivalent

Vocational schooling in automotive/diesel/electrical

Tools

Multimeter

Diagnostic devices

Hand and power tools

PC & MS Office

Job description

Location: United States - Cincinnati, OH

Hours: Monday – Friday;

Pay: $42,600 - $64,100

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers’ facilities, our service technicians maintain, troubleshoot, and repair battery, engine-powered and robotic Tennant products. As a Field Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to get the equipment running again. By providing quality communication and craftsmanship to our customers, our Service Technicians are a true asset to Tennant Company.

A Day in the Life

• Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models.
• Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs. Owning your territory also includes:
  • Create and maintain records of all service activities and business reporting documentation.
  • Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment.
  • Follow all safety protocols and utilize proper PPE.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.
• Experience a Day in the Life of a Field Service Professional at Tennant through this captivating video. Discover the challenges, successes and unique moments that make our team thrive! CLICK HERE to watch the video!

Required Experience and Education

• High school diploma or equivalent
• Valid driver's license plus meet Tennant Company driving policy requirements.
• 0-2 years of experience:
• Troubleshooting and repairing mechanical and electrical systems
• Reading and interpreting electrical schematics
• Using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.)
• Using a personal computer, MS Office Suite, and email.

Preferred Experience

• Vocational schooling in automotive/diesel/electrical
• Previous experience and knowledge:
• Working on Electro-Mechanical Equipment systems and components (Automotive, forklifts, appliances, golf carts, hospital equipment, etc.)
• Working in a field service position
• Working directly with customers

Physical Requirements

• Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
• Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily.
• Driving a van to and from customer sites daily, including frequent driving time of 3+ hours daily.

Tennant Company Offers

• Competitive Salary
• Performance-based incentives structure
• Excellent benefits package (eligible on 1st day of employment)
• Company Service Vehicle
• Cell phone and Tablet
• Uniforms
• Specialty Tools
• Comprehensive training program including ride-along, virtual and factory-based training
• Monday-Friday schedule; work-life balance

Begin your journey with us. Let's reinvent how the world cleans.

Total Compensation = Pay range + Benefits

Posted salary ranges are made in good faith. Tennant Sales and Service Co. reserves the right to adjust ranges depending on the experience/qualifications of the selected candidate as well as internal and external equity. The salary range reflects both entry into the role and future growth. Total Compensation = Base Salary + Benefits

Benefits = A comprehensive benefits package including multiple medical plan options, 401(k) with a 100% match up to 6%, paid vacation time, up to 8 paid company holidays and 3 personal holidays per year, dental and vision coverage, wellness rewards, robust family support programs, company‑paid disability and life insurance, and a full Employee Assistance Program.

Defining Our Employee Value Proposition

At Tennant Company, we…

Discover

fulfilling work with opportunities for growth and meaningful recognition.

Drive

the quality and innovation our customers rely on in our products and services.

Connect

with people who care about each other, our brands and our communities.

These are the principles that define how our employees experience Tennant Company, make Tennant a great place to grow your career, and are at the core of our legacy and future.Together, they serve as guideposts for working with our customers, our partners and one another.

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.