Service Technician

Ginkgo; Charlotte (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid time off

401(k) with match

On-call rotation

Job summary

Ginkgo Residential LLC, based in Charlotte, NC, is seeking a Maintenance Technician to support the Service Manager in maintaining our multifamily communities. You will perform preventative, corrective, emergency, and cosmetic repairs to keep apartment homes and common areas up to standard and residents satisfied.

This role requires a strong safety mindset, reliability on on-call schedules, and the ability to diagnose HVAC, plumbing, electrical, appliance, and general building systems.

Qualifications

• 2+ years of maintenance experience in multifamily or residential settings.
• HVAC certification and/or CPO certification preferred or obtainable.
• Valid driver’s license required and ability to multitask.

Responsibilities

• Perform routine, preventative, and emergency maintenance per policies and standards.
• Complete service requests promptly, delivering an exceptional resident experience.
• Prepare vacant apartments for new residents with inspections and make-ready repairs.
• Diagnose and repair HVAC, plumbing, electrical, appliances, and general building systems.
• Coordinate and monitor work by third-party vendors to ensure safety and quality.
• Maintain a clean, organized, and safe maintenance shop with sustainable practices.
• Conduct regular inspections of buildings, grounds, and systems to identify safety needs.
• Respond to after-hours emergency calls on a rotating on-call schedule.

Skills

Customer-focused service

Safety-conscious

HVAC knowledge

Electrical/plumbing basics

Multitasking

Education

HVAC certification

CPO certification

Tools

Work orders software

Property management systems

Job description

Ginkgo Residential LLC is an integrated multifamily investment, management, and redevelopment company based in Charlotte. We currently manage over 10,000 apartment homes across more than 50 communities throughout the Carolinas, delivering quality, value, and exceptional service to our residents.

At Ginkgo, our work is guided by our core values: People Come First, Rooted in Sustainability, Act with Purpose, and Cultivate & Elevate. These principles shape how we serve our residents, support our teams, and care for our communities.

Position Overview

The Maintenance Technician supports the Service Manager and Assistant Service Manager in maintaining the physical integrity of the community. This role is responsible for performing a wide range of maintenance tasks including preventative, corrective, emergency, and cosmetic repairs while ensuring apartment homes and community spaces meet company standards and resident expectations.

Success in this role requires a strong commitment to service, safety, and quality, while consistently demonstrating Ginkgo's core values through daily interactions and decision-making.

Key Responsibilities

• Perform routine, preventative, and emergency maintenance in accordance with company policies and industry standards, acting with purpose to ensure quality and efficiency
• Complete service requests promptly and professionally, putting residents first and delivering an exceptional customer experience
• Prepare vacant apartment homes for new residents by completing inspections and all necessary make-ready repairs in a timely manner
• Diagnose and repair HVAC, plumbing, electrical, appliance, and general building systems
• Coordinate and monitor work performed by third-party vendors and contractors to ensure quality, safety, and alignment with company standards
• Maintain a clean, organized, and safe maintenance shop, while supporting sustainable practices such as proper material usage and waste reduction
• Conduct regular inspections of community buildings, grounds, and systems to proactively identify maintenance needs and safety concerns
• Ensure compliance with all safety standards, building codes, and company policies
• Respond to after-hours emergency calls as part of a rotating on-call schedule
• Collaborate with team members to cultivate a positive work environment and elevate team performance
• Continuously seek opportunities for learning, improvement, and professional growth

Qualifications/Requirements

• Minimum of 2 years of maintenance experience, preferably in multifamily or residential property management
• HVAC certification preferred or ability to obtain
• CPO (Certified Pool Operator) certification or ability to obtain
• Strong working knowledge of general maintenance (HVAC, plumbing, electrical, appliances)
• Excellent customer service and communication skills with a "people first" mindset
• Ability to multitask, prioritize, and work independently while acting with accountability and purpose
• Basic computer proficiency (work orders, property management systems)
• Valid driver’s license
• Availability for rotating weekends and on-call emergency maintenance

Key Physical Requirements

• Lifting & Carrying: Ability to regularly lift and carry up to 50 pounds; team assistance or mechanical support may be required for heavier items (50-100+ pounds)
• Mobility & Stamina: Ability to stand, walk, bend, stoop, kneel, and crawl for extended periods throughout the workday
• Agility & Positioning: Ability to work in confined or awkward spaces, including crawlspaces, under equipment, or in kneeling or crouched positions
• Climbing: Ability to safely climb ladders and stairs, including accessing rooftops and elevated areas for maintenance tasks (e.g., HVAC systems)
• Manual Dexterity: Frequent use of hands and fingers to operate tools, equipment, and controls with precision
• Environmental Conditions: Ability to work in a variety of environments, including exposure to heat, cold, noise, humidity, dust and chemicals
• Strength & Endurance: Ability to push, pull, and maneuver equipment, materials, and tools as required for maintenance tasks
• Vision & Hearing: Sufficient visual acuity to read technical documents and identify issues in low-light conditions; ability to hear and interpret equipment sounds for diagnostic purposes
• On-Call Availability: Ability to provide 24-hour emergency maintenance support on a rotating, on-call schedule
• Travel: Ability to operate a motor vehicle and travel between properties or locations as needed

What We Offer

We provide a supportive environment that encourages professional growth and advancement while living our value to Cultivate & Elevate our team members. Our comprehensive total rewards package includes:

• Competitive pay with performance incentives
• Generous PTO, holidays, Work Anniversary Day Off, and Paid Volunteer Time
• 401(k) with match, stock options, and professional growth opportunities
• Supportive, dynamic work environment with housing perks and parental leave

DISCLAIMER/OTHER DUTIES

This document describes the position currently available and serves only as a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities. Tasks, responsibilities and duties of the jobholder may differ from those outlined. Other duties, as assigned might be part of the job. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

Ginkgo Residential LLC is an Equal Opportunity Employer

An equal opportunity employer, Ginkgo Residential treats each individual fairly in all employment decisions without regard to race, color, gender, religion, age, sex, gender identity, national origin, sexual orientation, veteran, disability or any other protected status by federal or local law.

Qualifications

Experience

Required

2 years of maintenance experience

Ability to multi-task

Basic computer skills

Rotating after-hours on-call availability, rotating weekends

Valid driver's license

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.