Service Technician

Fox Factory, Inc.; Baxter (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with employer matching

Professional development opportunities

Job summary

Fox Factory, Inc. in Baxter, Minnesota, is seeking a skilled individual for maintenance and service tasks in a manufacturing environment. The role requires strong mechanical aptitude and involves evaluating and repairing various products, collaborating closely with technical teams, and providing customer support.

Candidates should hold a high school diploma and have 2+ years of related experience, preferably in the sport vehicle industry. Excellent benefits and a supportive work culture await the right candidate.

Qualifications

• 2+ years of related experience, preferably in a sport vehicle related industry.

Responsibilities

• Perform maintenance and service tasks.
• Evaluate products for maintenance, warranty, upgrades.
• Diagnose, repair, and assemble parts.
• Collaborate with the technical team on issues.
• Train service staff on repairs.

Skills

Strong mechanical aptitude

Ability to read and understand blueprints

Strong analytical skills

Education

HS diploma or equivalent

Technical education or certifications

Job description

What We Do

FOX Factory designs, engineers, manufactures and markets performance‑defining products and systems for customers worldwide. Our premium brand and products are used primarily on bicycles, side‑by‑side vehicles, on‑road vehicles with and without off‑road capabilities, off‑road vehicles and trucks, all‑terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why You Should Join Us

We provide competitive wages, great benefits, employee discounts, and a fun environment where we enjoy working as a team and bringing great products to our customers.

Position Summary

Performs a wide range of maintenance and service tasks, including installations and repairs.

Position Responsibilities

• Perform maintenance and service tasks
• Evaluate products accurately for maintenance, warranty, upgrades and other purposes
• Remove, install, diagnose, repair, disassemble and assemble parts and components
• Collaborate closely with the technical team to resolve technical issues
• Provide training to service staff on identifying and resolving issues and repairs
• Understand customer requirements and recommend the right products or services
• Conduct client demonstrations when required
• Analyze, evaluate and diagnose technical problems effectively
• Provide training to customers about product usage and maintenance
• Support field staff in equipment set‑up for trade shows or exhibitions
• Prepare creative product presentations for sales meetings or training sessions
• Build positive relationships with customers by providing outstanding and excellent service
• Prepare and distribute maintenance records, warranty contracts, installation reports and other service reports to senior managers
• Respond to customer complaints promptly and effectively to meet sales goals

Specific Knowledge, Skills or Abilities Required

• Strong mechanical aptitude
• Ability to read and understand blueprints
• Strong analytical skills

Position Qualifications

• Education: HS diploma or equivalent required. Some technical education or certifications preferred.
• Experience: 2+ years of related experience preferred, preferably in a sport vehicle related industry.

Work Environment and Physical Requirements

• Manufacturing environment
• Lift up to 50 lbs. regularly
• Requires walking, standing, bending and lifting for long periods of time
• Vision abilities required to validate and enter data on computer

Disclaimer

This list does not represent all physical demands. Descriptions are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Equal Employment Opportunity

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions – including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Benefits

Fox offers an excellent compensation package and wide‑ranging opportunities for professional development. Medical, dental, vision, health spending and dependent care savings accounts, disability and life insurance benefit programs are available, as is a 401(k) plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.