Service Technician

Numotion; Baltimore (MD); On-site; USD 30,000 - 39,000; Full time

Job summary

Numotion in Baltimore, MD is seeking a Service Technician to service and repair complex manual and powered wheelchairs and other essential medical equipment. This is a full-time, regular position paid hourly with no travel required.

You will work to ensure safety, reliability, and customer satisfaction for our clients. Use diagnostic tools and manufacturer guidance to diagnose issues, perform programming and adjustments, and document all repairs.

Responsibilities

• Diagnose and troubleshoot issues on complex rehab equipment with minimal supervision.
• Perform restorative adjustments and programming of customer equipment as needed.
• Collaborate with manufacturers to diagnose issues and obtain replacement parts quotes.
• Educate customers and caregivers on proper use and upkeep of equipment to ensure safety.

Job description

Join Numotion: The Leader in Complex Rehabilitation Technology - Become a Service Technician!

About Numotion:

At Numotion, we are on a mission to improve the lives of people with disabilities. As North America's largest provider of mobility products and services, we deliver personalized solutions ranging from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We are committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. We believe that our success comes from having a workforce with a diverse mix of minds, backgrounds, and experiences. Join us and contribute to fulfilling our mission to provide life-changing mobility solutions.

The pay range for this position is $21.57-$28.04 hourly. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.

Position Overview:

Numotion is seeking a dedicated and skilled Service Technician to join our team in Baltimore, MD. This is a full-time, regular/at-will position compensated on an hourly basis. As a Service Technician at Numotion, you will play a critical role in servicing and repairing complex manual and powered wheelchairs, as well as other essential medical equipment. This position requires a strong understanding of manufacturer specifications and the ability to use current resources to ensure proper repair, maintenance, and functionality of our products. You will directly contribute to customer satisfaction, ensuring the equipment is safe, reliable, and ready for the individuals who depend on it every day. No travel is required for this role.

Job Purpose:

The Service Technician is responsible for servicing and repairing complex manual and power wheelchairs as well as other medical equipment, using a variety of diagnostic tools and current information from manufacturers. They maintain clients' and referral sources' satisfaction by ensuring functional goals and outcomes are being met while demonstrating genuine care for the customer.

Key Responsibilities:

• Diagnose and troubleshoot basic product issues on complex rehab equipment with minimal assistance from leaders, peers, and manufacturer guidance as required.
• Perform restorative adjustments and programming of customer equipment as needed or as directed by supervisors.
• Work collaboratively with manufacturers of customer equipment to correctly diagnose issues and obtain quotes for replacement parts as needed.
• Provide effective solutions for customer concerns and continually focus on customer service as the top organizational priority.
• Maintain strong working relationships with all other business units within Numotion.
• Educate customers and caregivers on the proper use and upkeep of their equipment to ensure longevity and safety.
• Use digital tools including phone applications and web-based interfaces to maximize routing and diagnostic efficiency and accuracy.
• Consistently complete all daily assigned repair events, including evaluations and/or deliveries, in a timely and professional manner.
• Complete all required paperwork thoroughly and in a timely manner to ensure accurate record-keeping and compliance.
• Maintain a minimum of 10 hours of Continuing Education per year to stay current with industry developments and best practices.
• Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee and customer confidentiality standards and comply with Numotion's policies and applicable federal regulations.
• Provide excellent customer service for all internal and external customers at all times, consistently focusing on customer satisfaction as the top priority.

Physical Work Requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent use of hands, wrists, and fingers associated with computer equipment and tools.
• Must be able to walk, climb ladders and stairs, stoop, kneel, crouch, crawl, squat, and reach both overhead and below waist.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift up to 60 lbs. and pull/push equipment heavier than 100 lbs. at times.
• Ability to communicate effectively with customers, caregivers, and team members.
• Ability to work overtime as needed based on business demands.
• Ability to drive a motor vehicle for extended periods of time as required by the position.

Compensation and Benefits:

Numotion offers competitive hourly compensation packages, including medical, dental, and vision insurance, short-term and long-term disability coverage, a 401(k) retirement plan, and life insurance. This position does not include per diem.

Equal Opportunity Employer:

Numotion is proud to be an equal opportunity employer. We are dedicated to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. We do not tolerate discrimination in any form and are committed to fostering a work environment that reflects the diverse communities we serve. All candidates must pass a drug test as part of the hiring process.

Ready to Make a Difference?

If you are passionate about delivering life-changing mobility solutions and providing exceptional customer service, help us empower individuals to live more independent, fulfilling lives. Join Numotion - where your work makes a real difference in the lives of those who need it most!