Service Technician

Paragon Systems Integration; Aspen (CO); On-site; USD 55,104 - 75,768; Full time

Benefits offered by this job

Health/Dental/Vision/Short Term Disability Insurance

401k Plan with employer matching

Employer paid training

Company provided vehicle

Vacation/Sick Time/Paid Holidays

Job summary

Paragon Systems Integration, based in Aspen, Colorado, is seeking an individual passionate about providing superior client service in luxury residential technology. This role involves ensuring exceptional technical delivery and communication between clients and the company.

Key responsibilities include processing service orders, resolving client inquiries, and offering system training. The position offers competitive pay ranging from $40.00 to $55.00 per hour, along with comprehensive health benefits and additional perks.

Responsibilities

• Ensure Clients receive superior service and communication.
• Control processing and fulfillment of all service orders.
• Field Client inquiries and resolve complaints.
• Provide system training and discuss technical aspects.

Job description

Do you want to work with a company that delivers the largest, most complex, cutting-edge luxury residential technology projects from its locations around the United States? Founded in 1996, Paragon Systems Integration is a one-of-a-kind luxury residential smart home design and integration company. Based in Ft. Lauderdale the company has locations in Palm Beach, Miami, Los Angeles, Hawaii and Cabo San Lucas. Our team is comprised of world-class experts in every field who’s number one priority is to provide the best user experience and service to our clients. We work, communicate and come together through our core values of:

Core Values

• Solutions Oriented. Good problem solver. Innovative and creative. Finds answers not just problems.
• Driven. Takes initiative/Self starter/Proactive. Strong work ethic. Dedicated to self improvement.
• Team Player. Share and supports fellow employees. Great communicator. Teacher & educator. Reliable. Leads by example.
• Client First. Advocate with empathy. Service minded.
• Integrity. Do what's right. Loyal.
• Positive Attitude. Enthusiastic. Light hearted. Fun. Calm under pressure.
• Accountable. Does what they commit to doing.

Responsibilities

This position is responsible for ensuring the Company’s Clients receive superior service in a helpful, efficient manner by providing exceptional technical delivery and seamless communication between the Client and the Company. In addition, this position controls the processing and fulfillment of all service orders, fielding Client inquiries, and resolving Client complaints. They also provide system training to Clients, discuss technical aspects about a system or equipment when appropriate, and recommend upgrades when necessary.

Benefits

• $40.00 to $55.00 per hour. DOE.
• Health/Dental/Vision/Short Term Disability Insurance.
• 401k Plan with employer matching.
• Employer paid training.
• Company provided vehicle.
• Vacation/Sick Time/Paid Holidays.