Service Technician

Generator Supercenter of Austin; Ashburn (VA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) matching

Company car

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Generator Supercenter, Inc. seeks a Generator Service Technician to travel to customer residences and perform repair and preventive maintenance on standby generators, using a company vehicle. You will troubleshoot via electrical and mechanical knowledge and update the electronic system with service details.

The role requires reading manuals/diagrams, strong customer service, and adherence to safety practices, with a Mon-Fri 8am-5pm schedule and weather-related shift flexibility.

Qualifications

• High school diploma or equivalent is required.
• Experience with mechanical small engine repair is required.
• Valid driver''s license and satisfactory driving record are required.
• Ability to read technical manuals, wiring diagrams, and blueprints.
• Strong customer service and communication skills are essential.
• Ability to work independently and take initiative.
• Must be able to drive company vehicles safely to and from job sites.
• Physically able to perform duties including bending, stooping, climbing, pulling and walking on uneven surfaces.
• Must be able to work outdoors in varying weather conditions.

Responsibilities

• Travel to customer locations using a company vehicle.
• Communicate with customers regarding arrival times and work performed.
• Inspect, troubleshoot, repair, and maintain the customer''s generator.
• Follow manuals, diagrams, blueprints and procedures.
• Test and troubleshoot automatic transfer switches.
• Document services in the electronic software system.
• Adhere to all safety practices and requirements.
• Other duties may be assigned.

Skills

Customer service

Communication

Problem-solving

Reading manuals

Independent work

Safe driving

Physical stamina

Technical reading

Education

High school diploma or equivalent

Tools

Basic hand tools

Job description

Benefits:

• 401(k) matching
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Company Overview

Generator Supercenter, Inc. is a leading provider of energy solutions committed to making a positive impact for our customers and environment. We specialize in energy solutions offering cutting-edge technologies to help our clients utilize a backup power source to secure themselves for when the grid goes down.

Job Summary

The Generator Service Technician will consult with the Service Manager to plan their work and travel schedule in the surrounding area. Using company-supplied vehicle, you will travel to the customer’s residence to perform repair work and preventative maintenance on the residential and commercial standby generators. You will regularly use verbal communication and customer service skills to communicate directly with our customers. You will use mechanical and electrical knowledge of generators or small engines to troubleshoot and repair whole home standby generators for our clients. This work will require the ability to read and understand technical manuals, instructions, electrical wiring diagrams, and blueprints. When repairs and preventative maintenance are complete, you will use electronic/written communication skills to update the software system with information regarding services you performed. This position will frequently work around electricity and will require the ability to adhere to all safety practices and requirements.

The work schedule will typically be Mon-Fri from 8 am-5 pm with the schedule subject to change to support the needs of our customers, for example during times of bad weather/impending storms.

The level of electrical and mechanical repair knowledge, years of direct generator repair experience, and previous experience working directly with customers will all be taken into account when determining what one’s starting pay level.

Responsibilities

• Using company vehicle – travel to customer’s location.
• Communicate directly with customers regarding arrival, work being performed, issues resolved, etc.
• Inspect, troubleshoot, repair, and perform maintenance on the customer’s generator.
• Follow technical instruction manuals, diagrams, blueprints, and procedures.
• Test, troubleshoot, and operate automatic transfer switches.
• Document services are performed using an electronic software system
• Adhere to all safety practices and requirements.
• Along with the duties above, other duties may be assigned.

Qualifications

• Strong customer service and communication skills (verbal and written).
• Problem-solving, organization, and decision-making skills.
• Ability to work independently demonstrating initiative.
• Reading and comprehension skills are required to understand technical manuals, electrical wiring diagrams, and blueprints.
• Ability to drive company vehicles safely to and from job sites.
• High school diploma or equivalent
• Experience with mechanical small engine repair work
• Valid driver's license and satisfactory driving record
• Be physically able to perform the job duties including bending, stooping, climbing ladders, pulling, grasping, and walking on uneven surfaces.
• The ability to work primarily outdoors in varying weather conditions and temperatures.
• Proper eyesight/vision to be able to perform mechanical repairs safely.
• Must be able to interpret technical manuals, blueprints, and schematics.
• Must have basic hand tools to perform duties. (Specialized tools will be provided)