Service Tech Lead - LSS

Vallen Distribution; Pasadena (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Parental leave

Paid time off

Tuition reimbursement

Company vehicle

Employee discounts

Job summary

Vallen is seeking a Lead Service Technician focused on Life Safety Services. You will install, inspect, test, and maintain life safety systems for customers on a scheduled basis. The role requires hands-on troubleshooting, coordination with HTS teams, and ensuring documentation and regulatory compliance.

Join a team that values strong technical skills, reliability, and safety. You will operate in field settings with company-provided assets, including a vehicle, and contribute to ongoing service

Qualifications

• High School or GED required.
• NICET II or greater certification preferred.
• At least 3 certifications in fire protection fields.
• Experience with Life Safety Systems installation and ITM.

Responsibilities

• Provide quality service for Life Safety Systems installations and ITM tasks.
• Assist HTS technicians and train others in Vallen SOPs.
• Coordinate with customers on job activities and schedules.
• Maintain accurate documentation for invoicing and reporting.
• Handle parts requests and inventory for assigned jobs.
• Ensure compliance with OSHA, NFPA, and state regulations.

Skills

Mechanically inclined

Advanced communication skills

Problem-solving

Hand tools proficiency

Education

High School or GED

NICET II or greater

3 certifications in fire protection

Job description

life insurance, vision insurance, parental leave, paid time off, sick time, tuition reimbursement, 401(k), company vehicle

Sep 02, 2026

Why Join Our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits at Vallen

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80-160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Vallen complies with all minimum wage laws
• We accept applications on an ongoing basis

Position Summary:

Put your maintenance and repair skills to good use at Vallen as a Lead Service Technician focused on Life Safety Services in the Vallen Safety Services Group. In this position, you will install and/or inspect, test, and maintain (ITM) life safety systems and equipment for established customers on a scheduled basis.

Essential Job Duties and Responsibilities:

• Provide quality of service to our customers. Assist assigned HTS technicians with proper training in Vallen standard operating procedures.
• Providing customer service in the area of installation and/or ITM of Life Safety Systems. Including, but not limited to: Fire Extinguishers, Fire Alarm and Detection Systems, Gas Detection Systems, Foam Systems, Dry Chemical Systems, Clean Agent Systems, Special Hazard Systems and Water Based Systems.
• May also have job coordination responsibilities in the absence of a Technician Lead if assigned by the supervisor/manager for specific jobs or customers.
• May lead other technicians within area of expertise.
• May be responsible for interacting with the customers to coordinate job activities.
• Responsible for ensuring all documentation associated with assigned tasks is filled out accurately, completely & turned in for proper invoicing.
• Ensures all required copies provided to the customer upon servicing equipment.
• Knowledgeable of all regulatory standards pertaining to assigned duties, i.e., State, OSHA, and NFPA regulations, etc.
• May be responsible for Parts & Equipment requests for specific assigned jobs.
• Maintaining accurate inventories related to job and maintenance orders.
• Assist shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders & distributing to sales associates for processing.
• May include the use of company provided assets such as but not limited to: Company Vehicle, Inventory, Safety Equipment, Laptop, BR Scanner, Test Equipment, Tools, Radio, Cell Phone, Fuel Card and/or Credit Card.
• Associates are required to maintain proper care of all assets as defined by Vallen policies.
• May have immediate supervision over a tech service unit.

Job Qualifications:

• High School or GED
• Minimum 3 Certification (manufacturing/state) in a fire protection related field
• NICET II or greater
• Fire Alarm & Ext A 2-4 years' experience or
• WBS Construction 2-4 years' experience (Industry related)
• RME-I (if applicable)
• Mechanically inclined
• Advance communication, initiative, and problem-solving skills
• Specific -- RELEVENT experience
  • Experience in the installation and/or maintenance, repair and service of Life Safety Systems and equipment is required.
  • Advance industry segment knowledge.
  • Maintain minimum productivity of 95% within 60 days.
  • Demonstrated ability to successfully manage a Customer Acct or Project.
  • Ability to repair and service equipment sold by Vallen.
  • Current Motor Vehicle License with good driving record.
  • Commercial Driver's License required if carrying loads of hazardous materials.
  • Proficient with hand tools.
  • Able to complete repairs and maintenance of equipment in a timely and accurate manner
  • Able to provide assistance, advise and training to Vallen associates and plant personnel.
  • Assist warehouse personnel with order fulfillment if needed.
  • Keep all certifications and licenses current and renewed by completing continuing education as required.
  • Must pass Drug & Alcohol screen, Physical exam, and background check.

Work Environment & Physical Demands:

Reasonable accommodations will be evaluated and may be implemented to enable individuals with disabilities to perform essential functions of this position.

• Working conditions will vary with service work being performed indoors and out in the field.
• Possibility of working in hazardous environments when working within a plant which would require safety precautions and appropriate equipment.
• Ability to work in climatic weather (cold/heat) during day or night operations.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• Occasional lifting of items weighting a maximum of 55 lbs.
• Ability to climb stairwells up to 15 levels high.
• Ability to ascend and descend ladders (step, extension, cage) up to 24' high.
• Able to walk at a normal pace for up to 15 continuous minutes.
• Able to work from a standing position for 8-10 hours.
• Bending, climbing, and stooping as needed for access of equipment to repair and service.
• Pass all test requirements to be approved to work offshore. (If Applicable)

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Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity