Service Tech - Full Time

trekbikes; Santa Clarita (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible and fun culture

Competitive health care

PPO & HDHP medical plan options

Dental insurance

Vision insurance

Flexible Spending Accounts

Free life insurance & optional term

Competitive vacation package

401(k) with match and ESOP

12 weeks of maternity leave with 100%+

Paid holidays

Tuition Reimbursement up to $15,000

Employee discounts

Deep partner retail discounts

Job summary

Trek Store Santa Clarita is seeking a Service Technician/Advisor to care for bikes, troubleshoot repairs, and install accessories on-sight. You will build relationships with customers, evaluating issues and recommending repairs with a focus on hospitality and learning.

As the front-line technician, you’ll represent Trek’s Service team, work closely with the Service Manager, and help keep customers riding with confidence and satisfaction.

Qualifications

• Strong hospitality and customer service skills.
• Excellent communication and problem-solving abilities.
• Willingness to learn bicycle servicing techniques.

Responsibilities

• Service and repair bikes on the spot and troubleshoot issues.
• Install accessories chosen by customers and prep new bikes.
• Be the face of the Service department when the Manager is unavailable; support the Manager.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Willingness to learn

Hospitality

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Santa Clarita

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You'll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We're looking for a teammate with stellar customer service chops and a willingness to learn. Because you'll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you'll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
• Top‑one communication skills
• Impressive attention to detail and a love for tinkering 'til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Compensation Range

$0.00 - $0.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity ("EEO") Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish