Service Tech / Advisor - Part Time

Trek Retail Corporation; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care — PPO & HDHP

Flexible Spending Accounts (FSA)

401(k) with match and ESOP

Tuition Reimbursement up to $15,000!

Employee discounts on all product

Deep partner retail discount

Job summary

Trek Store South Bay is seeking a Service Technician/Advisor to keep bikes running smoothly and help customers get the right accessories. You’ll troubleshoot repairs, service a variety of bikes on the spot, and get hands-on with new models before they hit the floor.

The role emphasizes hospitality, strong communication, and a proactive approach to learning in a fast-paced shop environment. As a key member, you’ll support the Service Manager and act as the face of the department when needed,

Qualifications

• Excellent customer service and hospitality skills.
• Strong communication and problem-solving abilities.
• Willingness to learn servicing methods and new bike technologies.

Responsibilities

• Troubleshoot and repair bikes on location.
• Service bikes and install accessories as selected by customers.
• Engage with customers to assess issues and suggest repairs.
• Be the face of the department when the Service Manager is unavailable.

Skills

Customer service

Hospitality

Communication

Leadership

Problem solving

Teamwork

Attention to detail

Willingness to learn

Tinkering

Job description

Job Location

Trek Store South Bay

Job Summary

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers. We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task

Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

Top-notch communication skills

Impressive attention to detail and a love for tinkering ‘til you figure it out

Eagerness to learn the ins and outs of servicing bicycles

A desire to continually learn proper service methods and new technologies

Compensation Range

Hourly Rate $18.00 - $22.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care -- PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish

Equal Employment Opportunity (“EEO”) Employer.

Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. We are an E-Verify employer.

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.