Service Tech / Advisor

Trek Retail Corporation; United States; On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Health care

401(k) with match

Employee discounts

Maternity leave

Job summary

Trek Store Beverly Hills is seeking a Service Technician/Advisor to care for bikes and keep customers riding with confidence. You will troubleshoot repairs, install accessories, and handle on-site service, including early access to new models. You’ll build strong relationships with customers and support the Service Manager in their absence.

This role emphasizes hospitality, teamwork, and a hands-on approach to learning the latest service techniques for a wide range of bicycles.

Qualifications

• Self-motivation and a team-focused mentality.
• Excellent hospitality with strong listening and helping attitude.
• Top-notch communication skills.
• Attention to detail and love for tinkering.
• Willingness to learn bike servicing methods and new technologies.

Responsibilities

• Troubleshoot repairs and service a variety of bikes on the spot.
• Install accessories customers select for their bike.
• Inspect and test ride brand new bike models before they hit the sales floor.
• Build relationships with customers who trust you to keep their gear running.
• Be the face of the department when the Service Manager is unavailable.

Skills

Self-motivation

Hospitality

Communication skills

Attention to detail

Bike servicing

Eagerness to learn

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Beverly Hills

Summary

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Compensation

Hourly Rate $0.00 - $0.00

Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

Equal Employment Opportunity

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

Additional Information

Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.