Service Tech / Advisor

Trek Bicycle Corporation; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Flexible and fun company culture

Health care — PPO & HDHP options

Flexible Spending Accounts (FSA)

401(k) with match and ESOP

Tuition reimbursement up to $15,000

Employee discounts on all product

Deep partner retail discount

Job summary

Trek Store Palm Desert is seeking a Service Technician/Advisor to care for bikes so owners love riding them. You will troubleshoot repairs, service various bikes on site, and install accessories customers select for their new bike.

You’ll interact with customers to evaluate issues and recommend repairs, building trust and hospitality every day. As the face of the department when the Service Manager is away, you’ll bring stellar customer service chops, a willingness to learn, and a proactive,

Qualifications

• Self-motivation and a team-focused mentality.
• Fantastic hospitality, with great listening skills.
• Top-notch communication skills.
• Attention to detail and a love for tinkering.
• Eagerness to learn the ins and outs of servicing bicycles.
• Desire to continually learn proper service methods and new technologies.

Responsibilities

• Troubleshoot repairs and service bikes on the spot and install accessories customers select for their new bike.
• Build relationships with customers who trust you to keep their gear running flawlessly.
• Be the face of the department to customers when the Service Manager is not available.
• Speak with customers to evaluate issues and recommend repairs.

Skills

Customer service

Communication skills

Leadership

Problem solving

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Palm Desert

Summary Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers. We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Compensation Range

Hourly Rate $18.00 - $20.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care -- PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.