Service Tech/Advisor

trekbikes; Arlington (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Tuition reimbursement up to $15,000

Employee discounts

Job summary

Trek Store Arlington South is seeking a Service Technician/Advisor to help customers keep their bikes in peak condition and provide exceptional hospitality. You will troubleshoot repairs, service various bikes on the spot, and install popular accessories for new bikes, while building lasting relationships with riders.

As the first point of contact, you will embody Trek's friendly culture, support the Service Manager, and share knowledge about new bike models and tech trends.

Qualifications

• Strong customer-facing communication and hospitality skills.
• Ability to troubleshoot bike repairs and perform maintenance.
• Willingness to learn servicing methods and new technologies.

Responsibilities

• Troubleshoot and service bikes on site.
• Install accessories and customize bikes for customers.
• Build relationships with customers and act as the face of the department when the manager is away.
• Support the Service Manager in daily operations.

Skills

Customer service

Communication

Bike repair knowledge

Teamwork

Attention to detail

Tools

Bike repair tools

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us!

Job Location

Trek Store Arlington South

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You'll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You'll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you'll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

What you'll bring to the team

• Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
• Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering 'til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Trek Benefits

• Flexible and fun company culture
• Competitive health care -- PPO & HDHP medical plan options
• Flexible Spending Accounts (FSA)
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discount

We are an Equal Employment Opportunity ("EEO") Employer.

Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish