Service Team Member

The Michael's Companies; Westwood (MA); On-site; USD 21,000 - 23,000; Part time

Job summary

The Michaels Companies is hiring a part-time Service Team Member in Westwood, MA. You will deliver friendly customer service, help customers shop, and ensure a fast checkout experience with accurate cash handling.

You’ll unload trucks, stock shelves, and support in-store recovery and merchandising tasks. The role involves cross-training in Custom Framing selling and production, with responsibilities across in-store operations, BOPIS/SFS processes, and store safety programs.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move throughout the store.
• Lifting heavy boxes and climbing ladders as needed.
• Flexible schedule including nights, weekends, and early mornings.
• Must be at least 16 years old in the U.S.

Responsibilities

• Deliver friendly customer service and help customers shop the store.
• Ensure fast and friendly checkout experience with cash handling to standards.
• Assist with truck unloading and stocking, and maintain store recovery standards.
• Support with omni-channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in POS duties, frame shop operations, and adherence to SOPs.

Skills

Customer service

Retail experience

Cash handling

Communication

Job description

## Service Team MemberApplylocations: Westwood-261 University Avetime type: Part timeposted on: Posted Todayjob requisition id: R00320968Store - BOS-WESTWOOD, MADeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.* Help customers shop, locate products, and provide them with solutions* Provide a fast and friendly checkout experience; execute cash handling to standards* Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments* Educate customers on the Voice of Customer (VOC) survey* Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)* Participate in the truck unload, stocking, and planogram (POGs) processes* Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store* Perform Store In Stock Optimization (SISO) and AD set duties as assigned* Support shrink and safety programs* Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards* Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members* Cross trained in Custom Framing selling and production**Other duties as assigned****Preferred Knowledge/Skills/Abilities****Preferred Type of experience the job requires*** Retail and/or customer service experience preferred**Physical Requirements****Work Environment*** Ability to remain standing for long periods of time* Ability to move throughout the store* Regular bending, lifting, carrying, reaching, and stretching* Lifting heavy boxes and accessing high shelves by ladder or similar equipment* If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.**Michaels requires all team members in this role to be at least sixteen (16) years or older.**Total Base Pay Range for this Position:**$15.00 - $17.70This position may be eligible for overtime compensation in accordance with state and local laws.At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.