Service Team Member

Fine Wines & Spirits of North Texas LLC; Humble (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health insurance

401(k)

Disability & life insurance

Parental leave

Pet insurance

Tuition assistance

Career development

Job summary

Total Wine & More is seeking Store Team Members to deliver excellent customer service and drive sales. You will greet customers, advise on products, and engage to build relationships while supporting merchandising, front-end tasks, and delivery duties as needed.

Roles include assisting with inventory and online orders, working a flexible schedule including evenings and weekends, and completing product training to enhance knowledge across wine, spirits, and beer.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of work experience.
• 1+ years of experience in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.
• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day.
• Able to lift 50 lbs and handle cases/pallets.

Responsibilities

• Provide excellent customer service and drive sales by engaging with customers.
• Advise customers on products and services and build relationships.
• Assist with merchandising, front-end tasks, and other duties as needed.
• Load and deliver orders safely, abiding by company policies.
• Support curbside pickup and delivery operations as assigned.
• Participate in wine, spirits, and beer training to grow product knowledge.

Skills

Customer service

Sales

Relationship building

Flexible schedule

Education

High school diploma

Tools

POS systems

Inventory software

Job description

About the role

All Store Team Members play an essential role in building the company brand by delivering excellent customer service. You will provide service and drive sales by engaging with customers and advising them on products. While both part‑time and full‑time positions generally focus on sales responsibilities, you may also be assigned merchandising, front end or other responsibilities as needed. Internally you will be referred to as Service Team Member and report to the store management team. You will Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in‑store and curbside pick‑up and delivery services, including driving and making deliveries if assigned. Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services. Participate in wine, spirits, and beer training to build product knowledge. Maintain knowledge of advertisements, promotions, and loyalty programs. Maintain safety and cleanliness standards across the store. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Complete cross‑functional responsibilities as assigned and perform other duties as assigned. Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws – if delivery is added as an essential job function.

If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non‑seasonal role.

Qualifications

• High school diploma or equivalent preferred
• 1‑3 years of work experience
• 1+ years of experience in a retail setting preferred
• Familiarity with point‑of‑sale systems and inventory management software
• Ability to work a flexible schedule as business requires, including evenings and weekends
• Physical requirements (with or without accommodations)
• Must be 21 years of age or older
• Walk, bend down repeatedly, and be on feet for 8‑10 hours a day
• Ability to safely lift, load, and handle cases and pallets
• Climb ladders and lift 50 lbs. overhead and repeatedly
• May be exposed to various outdoor weather conditions throughout the workday

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre‑tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Compensation

Worker Type: Regular
Pay Range: $14.84 - $20.78 Hourly

Equal Opportunity

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

Other Information

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Company Culture

Crafted for you. We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program. Connecting people through joyful experiences! As America’s largest independent retailer of wine, spirits, beer & more, we’re looking for go‑getters who want to spark joy with our customers and communities. We are excited you’re here and are ready to pop a bottle with your name on it! As we continue to expand our business and increase the number of Stores and Store Support Centers across the country, we are looking for motivated and talented people to join our team to provide best‑in‑class service. If you have an entrepreneurial spirit and are looking for a unique opportunity to develop your career, this may be the place for you!